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8x8 Hosted PBX Phone Service Supports HIPAA/HITECH Regulatory Compliance to Offer a Secure VoIP Experience

TMCnews Featured Article


May 20, 2013

8x8 Hosted PBX Phone Service Supports HIPAA/HITECH Regulatory Compliance to Offer a Secure VoIP Experience

By Rachel Ramsey, Content Director


While many companies are turning to business VoIP for efficient communication, there are also security concerns and compliance requirements to face. Security is a vital component of any VoIP business phone service to make sure attacks like denial of service, eavesdropping and toll fraud can be prevented, information can be secured and processes can be regulated.


8x8 (News - Alert), a provider of hosted VoIP communications solutions, offers cloud communications services that comply with Federal Information Security Management ACT (FISMA) regulations, which are required by most federal government agencies; Payment Card Industry Data Security Standard (PCI (News - Alert)-DSS) requirements, which assure secure handling and storage of consumer payment card data; and Consumer Proprietary Network Information (CPNI) requirements, which protect consumer telephony information.

Now, the 8x8 Virtual Office hosted PBX VoIP phone service supports Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) compliant solutions. These regulations help protect health information and confidential patient data, such as medical and billing records.

8x8’s HIPAA/HITECH solution’s compliance with updated HIPAA/HITECH regulations assures its customers in the health and medical fields that their communications services will help them meet HIPAA/HITECH privacy and security requirements for electronically transmitted health information.

“Security is one of the chief concerns IT professionals have when considering migrating to cloud-based services,” explained Mike McAlpen, senior director of Security and Compliance at 8x8, in a statement. “I’m pleased to report that 8x8 is one of the very few, if not the only, VoIP providers whose business phone service solutions are compliant with some of the strictest industry standards. Compliance with these standards is not an easy task, but 8x8 is committed to making sure security remains a No. 1 priority.”

8x8’s hosted IP PBX (News - Alert) systems provide cost-effective ways to deploy and manage distributed phone systems. The hosted PBX offers unlimited concurrent calling, auto attendant, disaster recovery and redundancy, lower CAPEX and OPEX (News - Alert), 99.99 percent uptime availability and access to 8x8’s award-winning HD VoIP network.

“It is important to our business that 8x8 places security of customer data and adherence to national security standards as one of the most important attributes of its service,” said William Schroeder, MDS Medical president and CEO. “8x8 is clearly committed to providing verifiable data to back up its commitment to assuring the highest levels of security. We are very pleased to have selected such a trustworthy partner.”




Edited by Jamie Epstein







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