Selecting a fulfillment company can be a complicated task. Last week, TMCnet offered an in-depth look at the proper steps to follow when choosing a fulfillment company. One important area to expand on is certification. Call center training is an essential focus, but it’s critical that you demand certification to ensure the company follows industry standards for best-in-class service delivery.

Customer satisfaction must be a top priority when conducting call center training. The quality of service is a critical metric when selecting a fulfillment company and there are specific elements you can demand before you trust your brand to just any provider. Call center certification, such as that offered by the Resource Center For Customer Service Professionals (RCCSP) should be in place.

The RCCSP offers certifications for call center training to companies whose customer service departments readily demonstrate a clear understanding of customer-focused problem resolution, as well as the ability to apply that knowledge in any situation at a moment’s notice. Celebrating its 15^th year of service to call centers and IT support communities, RCCSP offers a comprehensive network of call center training professionals, ITIL, help desk, outsourcing and telecommunications certification providers.

The purpose of the RCCSP is to bring together the leading call center training companies in the U.S. that maintain long-standing and deserved reputations for experienced instructors, quality content and high levels of customer service through a single point of contact. More than 40 companies and organizations make up the certification bodies and various affiliate member consulting firms and associations that comprise the RCCSP Professional Education Alliance.

With membership in the RCCSP, companies focused on call center training and certification extend the value of contact center and IT support standards, training and certifications throughout the world. They also work to promote job creation while offering a comprehensive training curriculum that combines specialized offerings from recognized thought leaders and authorities in the industry. The group also provides for an environment of collaboration and cost savings for those call centers seeking certification for their call center training efforts.

Certification for those focused on call center training for enhanced customer service and performance ensures that all strategies are focused on customer-centric activities. With a clear goal and realistic standards in place, all call center training can focus on best-in-class activities. Once certification is achieved, customers are assured their fulfillment company has leveraged key training capabilities to achieve a high level of performance guarantee.

USA Fulfillment is one company that recognized the importance of certification and received RCCSP certification in early 2011. Even more impressive was that 100 percent of the company’s employees who took the certification test receiving outstanding scores. Most importantly, the company is focused on continuous improvements, keeping call center training as a priority to consistently enhance the customer experience.