Call Center Recording

Telrex (News - Alert), provider of the CallRex suite of IP call recording and call center optimization solutions has announced the availability of a subscription-based pricing model for all CallRex solutions. Such a pricing model allows companies to simply pay a monthly fee for the number of users being recorded.

 

In the current economic environment, companies are continuing to look for areas where costs can easily be cut. At the same time, to maintain a competitive advantage, these companies are striving to improve service levels, operating efficiencies, and meet compliance and legal obligations.

 

Robert Kapela (News - Alert), president of Telrex, said in a Monday statement, “We believe that our subscription-based offering lowers the cost of entry and makes call recording technology accessible to businesses of every size.”

 

Telrex is the first company of its kind to offer all of its solutions under subscription-based licensing. With Software as a Service (SaaS (News - Alert)) licensing, companies have the opportunity to create a predictable, monthly operating expense out of what once would have been a large capital expenditure.

CallRex solutions can now be implemented without sacrificing expenditures on training, staffing and infrastructure. Call recording and monitoring is used by businesses of all kinds for dispute resolution, employee training, customer service, regulatory compliance and to address security concerns.

IP call recording and monitoring, agent evaluation, training and eLearning are all included in the CallRex suite. Also included are speech analytics, workforce management and hosted IP recording solutions designed for service providers using softswitches.  

 

As mergers and acquisitions have become every day occurrences in a variety of industries and other companies are experiencing substantial growth, on demand solutions make more sense than proprietary systems that may or may not meet the changing needs of the enterprise. 

Companies are consistently finding new applications and benefits from call recording solutions, yet are also trying to control costs and improve customer service. Finding the right balance can be challenging and with subscription-based pricing, these companies are better positioned to control the cost of successful monitoring, while also enjoying the benefits.

Telrex focuses on providing IP call recording and call center optimization software. The companies offers the CallRex suite to provide affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from such companies as Mitel, Cisco, Avaya (News - Alert) and more.

 

 

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. 

 

 

For more, be sure to check out the Call Recording channel on TMCnet.