Call Center Recording

Everyone knows that call recording is a must have application within contact centers for measuring performance, but what is less known is that call recording is rapidly becoming a standard business application in a vast array of industries. Call recording improves customer service efforts, maximizes training opportunities, meets compliance obligations and offers dispute resolution for companies of all sizes.

While many companies have recognized the benefits of the technology, many don’t realize that call recording has dramatically dropped in price over the last 12 months as new IP call recording technology has gone mainstream and subscription pricing options have emerged.

 

Subscription-based pricing is a great option for those companies that are just getting started with call recording, are seasonal in nature, or that are reorganizing, merging with or acquiring other organizations. This pricing model can provide the flexibility to either reduce or increase use, as the company only pays for the number of licenses actually used.

For example, consider a 25 seat call center that grows up to 75 agents in the fourth quarter. The cost for this company to purchase standard perpetual full-time recording licenses would be a capital expense of approximately $22,425. Subscription-based pricing, however, would cost the company $5,850 over the course of a year. In addition, the subscription costs would be accounted for over time, freeing up budget to make other capital investments in infrastructure and employee training.

 

Telrex (News - Alert), the makers of CallRex, is one of the only call recording vendors to offer subscription-based pricing. CallRex is a solution that is designed to record and monitor IP-based telephone calls. The CallRex solution from Telrex delivers unlimited recording, rules-based triggered recording, on-demand recording and live monitoring of IP telephone calls. By implementing such a system, a company can have the functionality it needs to monitor calls within their environment without significant upfront cost or interfering with the phone system itself.

Savings and flexibility are two extremely competitive features in today’s business platform and will drive market dominance for companies throughout various industries.

 

For more, be sure to check out the Call Recording channel on TMCnet.