Call Center Recording

Telrex (News - Alert), a provider of the CallRex suite of IP call recording and call center optimization solutions, has announced the interoperability validation of CallRex Professional IP call recording and monitoring software with the 3Com (News - Alert) NBX IP Telephony System version 6.

This interoperability validation is the result of comprehensive testing of the CallRex solution completed in the 3Com Open Network Solutions Lab.

This latest validation ensures the further drive for call center recording solutions in 3Com NBX IP Telephony System version 6 environments. The practice of call recording is increasing in the call center industry as it continues to help improve training, performance and coaching.

Support for NBX version 6 is the latest in CallRex’s continuous certification on NBX IP Telephony Platforms since 2003. The CallRex NBX version 6 certification follows Telrex’s recent certifications for its VCX line.

These certifications include the VCX™ Enterprise, VCX for IBM System I, VCX Connect 200 and VCX Connect 100 line of IP telephony platforms as well as CallRex support for 3Com Asterisk.

"Telrex is dedicated to providing the highest quality call recording solution on 3Com IP telephony platforms through the 3Com 3Com|ON™ Open Network Program," said Bob Cordes, Vice President, Products at Telrex, in a Friday statement.

"Call recording and monitoring has quickly become a standard business application that 3Com customers benefit from implementing. Businesses across every vertical market can now rely on a certified CallRex call recording and monitoring solution on any 3Com IP platform."

While call recording alone is an essential function for the call center, quality recording provides essential information within a call that may otherwise be missed. High quality recorded calls can capture complete conversations and specific customer reactions in order to measure the successfulness of the call.

As IP and VoIP implementations continue to increase throughout the call center industry, so will the demand for high quality solutions such as those offered by Telrex. Its CallRex solution is designed specifically to operate in such environments, better equipping the call center for optimal performance.

Telrex is a premium member of the 3Com|ON Partner Program. Through the 3Com|ON Program, Telrex is able to work closely with 3Com to provide their combined solutions to value-added resellers and business customers worldwide.

Telrex has made its name in the call center industry will its IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya (News - Alert), Nortel, Microsoft OCS, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk, Pingtel, Fonality, TalkSwitch, Digium/Switchvox (News - Alert) and more.

 

For more, check out the Call Center Recording channel on TMCnet