SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




T-Mobile Employees Not Taking the Closing of Call Center Operations Sitting Down

Call Center Operations


TMCnews Featured Article


April 23, 2012

T-Mobile Employees Not Taking the Closing of Call Center Operations Sitting Down

By Jamie Epstein, TMCnet Web Editor


About a month ago, TMCnet reported that T-Mobile (News - Alert) would be cutting 1,900 jobs in order to combine its call center operations and then hiring back around 1,400 of those employees who were caught under the chopping block eventually.


With plans to reduce its call center facilities from 24 to 17 by the end of June, the company will also be "restructuring and optimizing operations in other parts of the business, which will take place by the end of second quarter of 2012," the company commented in a statement.

This plan of action has brought many people together for one purpose: to protest the layoffs at the company’s Bellevue, Wash. Facility. One protestor shouted, "They're closing call centers in the U.S., and keeping call centers open overseas," while, Roland Ellis, who works for the company’s Nashville center commented, "You don't take 3,000 hard working Americans and give them the boot," said Ellis. "My job is secure for the moment, but put that in quotations."

Although currently Ellis is not one of the unlucky few who will be forced to hit the bricks, he revealed that if he was in their position, he would hope they would be doing the same to allow him to keep his job.

In fact, dozens of people paid a special visit to T-Mobile headquarters where they demanded to meet with the company's top executive, but instead these disgruntled former employees couldn’t even enter the front door.

Anna Friedges, a T-Mobile spokesperson, sent this statement to King 5, a news station in regards to the recently firing spree: “These allegations are wrong. T-Mobile is proud of its job-creation record and its careful compliance with local incentive programs. Our recent decisions to consolidate call center operations to 17 facilities included an invitation for affected call-center representatives to transfer to our remaining call centers, with relocation benefits, where we are increasing staffing by 1,400 positions to continue fulfilling our customer-service needs. We have tremendous customer service representatives who are highly skilled and dedicated to serving our customers. We hope as many as possible pursue transfers and stay with T-Mobile.”

She added, “The decision to consolidate our US call center operations does not reflect a change in our approach to serving customers. Rather, it’s an outcome of a smaller customer base and low call volumes and a difficult, but necessary measure to optimize our operations so that we can focus on growing our business.”

It doesn’t look as if the giant company is truly valuing what its once on the books workforce has to say, but hopefully they will stick to their word by rehiring these hardworking individuals once their call center operations have been successfully consolidated.




Edited by Amanda Ciccatelli







Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy