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November 23, 2010

Zeacom Finalizes Deal with Distribution Central for Aussie Expansion

By David Sims, TMCnet Contributing Editor

Local unified communications specialist Zeacom (News - Alert) “is hosting a series of events across the Tasman in coming weeks, to inform partners about the company’s new deal with Distribution Central and the efforts to expand its reseller network in Australia.”

Sowrites local -- here in New Zealand -- industry observer Vera Alves. Note to Northern Hemisphereans: The Tasman Sea is the body of water keeping Australia’s poisonous snakes, poisonous spiders and ‘Strines away from New Zealand.

Zeacom signed the partnership with Distribution Central in Australia earlier this month, Alves reports, adding that according to Stephen Sarjeant, Zeacom’s Australian country manager, the agreement is the result of the company’s move to “harmonize the market strategy with Avaya (News - Alert), who have also moved to a distributor model”.

Sarjeant “didn’t know how many resellers Zeacom currently has in Australia,” Alves says, but “says it has five or six key resellers for each of its technologies... Under the Distribution Central deal, Zeacom expects to increase specialised technical support to its Australian resellers of Zeacom Communications Centre (ZCC), while at the same time creating a direct presence in Queensland.”

Last week TMC’s (News - Alert) Chris DiMarco reported that Zeacom’s suite of call center software “has helped many of its adopters, large and small, public and private boost efficiency and customer satisfaction.”

 Zeacom’s Communications Centers adds UC to call centers by offering fax, email, SMS and phone support in one package. This makes it easier for a customer to reach the necessary communication point as quickly as possible. 

DiMarco reported that CDTA, the transit authority of New York capital Albany, incorporated Zeacom’s offering in 2009 to tremendous results. According to a case study done on CDTA’s implementation of Zeacom Communication Center, “Every time a winter storm threatened the daily commute, CDTA’s call volume would swell by as much as 200 percent per day. Existing hardware had difficulty handling the increased loads. It was during these weather conditions that CDTA’s own staff had difficulty getting into the office, making it even harder for CDTA to handle the large volume of calls on such days.”

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Chris DiMarco

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