TMCnews Featured Article

Thinking about upgrading your call center furniture?

There are a lot of good reasons for doing so: For example, studies have shown that agent satisfaction and performance are improved when companies upgrade the call center environment.

And then there’s the subject of ergonomics: Typically when a company upgrades it call center furniture, it gains new features and functionality that foster improved ergonomics, thereby reducing worker’s comp claims.

 

There are many other positives -- but how does one go about selecting a call center furniture vendor?

To help with that challenge, Interior Concepts has published a free white paper outlining six tips companies can use when selecting a call center furniture manufacturer.

The six tips include:

1. Look for a furniture company that is experienced in contact centers
2. Get the very best use of space by maximizing all available square footage

3. Save time and money when laying power and data lines

4. Incorporate ergonomic accessories into the workstation design and reduce workers' compensation claims

5. Space planning services offered at no charge or obligation

6. Purchase furniture that offers a Lifetime Warranty

Of course, each of these tips is expanded upon considerably.

The “space planning” tip is a particularly key one: Be sure to select a manufacturer that can customize the dimensions of the work stations and tables you will be ordering, so as to make the most efficient use of floor space.

Interior Concepts, which manufactures all of its call center furniture in its own factory in Spring Lake, Mich., is one of the only call center furniture providers that can customize its products for customers. The company specializes in space planning and customized furniture solutions that enable organizations to make the most effective use of floor space – a key consideration for organizations looking to reduce operational costs.

Recently Interior Concepts implemented new space planning and design software that allows it to give customers 3-D “virtual tours” of the spaces that have been custom-designed for their facilities. This way, customers can accurately see how the call center furniture will look in their space before it is manufactured. In addition, visitors to Interior Concepts’ Website can now take 3-D virtual tours to get a sampling of some of the call centers and related support areas, such as training rooms and break rooms, it has designed for clients.

To download a free copy of the white paper, “Hot Tips: How Your Furniture Purchase Can Pay for Itself,” click here.