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Call centers generally have one opportunity to build workstations. This means proper call center furniture outfitting is essential the first time through. Interior Concepts helps call centers determine what they need via interactive call center out building and through consultation. Now the company is prescribing three tips for effective call center furniture purchasing that aim to save companies money.

Keeping an eye on your total project cost is always important. Per station prices may not always give an accurate account of the price that you will end up paying. Since building code requirements and installation fees can pile up quickly and in unplanned scenarios, total cost is going to be your best barometer. Ignoring this when planning by workstation count can result in an unpleasantly surprising final bill.

Call centers are typically on very tight schedules concerning when they need to be staffed and start offering service. Because of this it’s important to take into account the lead times that could arise when ordering furniture from overseas, or waiting for replacement parts.  According to Interior concepts, “If you are purchasing furniture manufactured overseas consider the fact that if delayed in customs that it could potentially jeopardize the opening of the site or the start date of working with a client. Similarly, if the furniture is manufactured overseas consider the cost, ease, and speed of finding and installing replacement parts and how that will impact future maintenance costs.”

Warranty is also another important aspect of furniture to consider. Although items with superior warranties can cost a little bit more they will offer your call center space more lasting appeal. Furniture with two year of warranty vs. a lifetime one will mean a lot when something breaks after 731 days.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco