There’s a new generation calling the contact center. Without proper understanding of their needs, wants, likes and dislikes, today’s leading organization could be tomorrow’s laggard. BenchmarkPortal aims to change that, offering its CallTalk Online Radio Show. Next week’s topic: how you can transition your call center to drive success while interacting with Generation Y.
Click here for this live event, scheduled for Wednesday, October 17
th at 10am PT / 1pm ET. Bruce Belfiore and Kevin Childs (News
- Alert), acting Contact Center Practice Leader with ManpowerGroup and Senior Partner with OneSource Consulting, will co-host this free event. They will draw on their industry expertise and experience as they discuss the important transition to providing customer service initiatives specifically for Generation Y customers.
Using the tools discussed in this free event, you can learn how to create a workforce that is more engaged, while also effectively reducing your attrition rates and increasing customer satisfaction. To be competitive today, it’s really all about the customer experience. With the concepts discussed in this radio show, you’ll boost the ability to financially impact your bottom line.
CallTalk is a monthly broadcast offered by BenchmarkPortal (News - Alert), delivered over the Internet to your smartphone, tablet or PC. Industry experts explore educational and informative topics that impact today’s call center. Belfiore, BenchmarkPortal’s CEO, serves as host, while he is often joined by industry experts, enhancing the listening experience. Plus, broadcasts are shared without vendor sponsorship, eliminating that unwanted influence so that topics focus solely on the needs of the listener.
For this month’s event, Childs brings extensive experience in human capital/ staffing, workforce optimization and Software-as-a-Service (SaaS (News
- Alert)) options. Having held a number of different positions in the contact center, help desk and customer service industries, Childs is also the co-author of the book,
Interpreting the Voice of the Customer.
BenchmarkPortal recommends all listeners come ready with questions as the first listener to ask a live question will receive a complimentary Benchmarking Study. This free gift is a special offer aligned with this broadcast only and is valued at $1500. Planning to attend? Call in with questions; simply dial 347-857-3117.
The broadcast is scheduled to last just 30-45 minutes, so don’t miss the launch. Generation Y is likely to be a significant segment in any industry, and one that offers an opportunity to capture additional revenue. Learn how you can leverage your key assets now to appeal to this unique segment.
When you tune in, also check out BenchmarkPortal’s archived CallTalk broadcasts, expanding your knowledgebase in the contact center industry and strengthening your arsenal of customer service expertise.
Edited by Stefanie Mosca