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ISI Explains UC Management Solution Benefits

  By Paula Bernier, Executive Editor, TMC

Businesses have invested some significant money in unified communications solutions in recent years. End user spending on unified communications as a service, for example, experienced 23 percent compound annual growth in both 2016 and 2017, says Gartner (News - Alert). And UCaaS spending is estimated to reach $1.79 billion this year and about $2.8 billion by 2021, Gartner says.

So businesses want to make sure they get the best possible returns on these investments. At the same time, they need to ensure these UC solutions, and the way they’re using them, meet compliance requirements. UC management solutions from companies like ISI Telemanagement Solutions (News - Alert) can help them do that.

ISI Telemanagement Solutions is at Cisco Live 2018 this week talking about its UC management solutions. The company is at the Orange (News - Alert) County Convention Center in Orlando showing its enterprise reporting, recording, speech analytics, and workforce management solutions.

The company says these solutions help organizations to capitalize on hunt group analytics, ensure collaboration compliance, drive customer engagement, improve user experiences, measure technology adoption, and monitor voice use. That way organizations know who’s using what and how. That can help inform their future UC investments, ensure compliance, tweak processes for better efficiency, and more.

Unified communications is considered to be a key part of business transformation via digital transformation. UC systems can help individuals and teams within organizations to collaborate and communicate more effectively. They also enable organizations to keep in touch with customers and partners.

The Cisco (News - Alert) collaboration solutions are now offered under the Webex brand. Cisco at Cisco Live is talking about those offerings as well as its internet-based networking approach. In fact, Cisco today announced new developer tools and open APIs for its Cisco DNA Center. DNA is Cisco’s command and control center for branch, campus, and edge intent-based networks.