ISI Partners with VOSS to Enhance Unified Communications

Products by full-service telecom solutions company ISI Telemanagement Solutions (News - Alert), Inc. are used by law firms, accounting firms, universities, government agencies and medical facilities to help manage costs, improve productivity and increase revenue, and now ISI is pairing up with unified communications company VOSS to  bring to market the UC Business Analytics Solution (UC-BAS) for global organizations.

The formal partnership between these two high-tech heavyweights will make it possible for organizations to access exclusive business data that would otherwise be spread across the network infrastructure, not to mention cutting costs and saving time.

ISI UC Practice Leader David Dishek announced his praise for the recent formal agreement, stating, "We are excited to be exhibiting with VOSS at Enterprise Connect (News - Alert). Our UC Business Analytics Solution is the only integrated solution of its kind that enables customers to manage the deployment of UC applications and devices while providing reporting and analytics on the usage of those applications and devices.”

By implementing UC-BAS, organizations gain access to real-time reports and on-screen dashboards, permitting them to track service and trunk utilization, resource and license consumption, and access traditional telecom expense management. When an enterprise’s business unit or agencies gain real-time access to the communications services and resources they are consuming, they also save a significant amount of operating and capital costs in return. In addition, organizations are able to distribute costs across various business units on the more reasonable basis of asset and license utilization.

UC-BAS is comprised of four vital features which address key issues facing the enterprise communications industry today. These include:

• Real-time call status (fixed-line, wireless and contact center);
• Real-time UC service activation and device inventory status;
• Reporting on all costs of communications (calls and UC); and
• Business analytics (dashboards, reporting, analytics);

A prominent figure in unified communications, Zeus Kerravala (News - Alert), provided some personal insights on the partnership and its effectiveness in delivering results. Kerravala stated:

“I thought the partnership between VOSS (News - Alert) and ISI to develop the first enterprise oriented business analytic tool for UC deployments was a great stab at solving a real problem with where the market is going…this addresses a bigger need than many people fully realize. UC clearly isn’t a ‘one size fits all' type of market. No company is going to give ALL UC tools to EVERYONE. That would be a huge waste of money. But how does one know what to deploy to whom? The VOSS-ISI UC-BAS solution provides a real time dashboard that tracks consumption of tools and utilization of UC services in addition to all that TEM stuff. Deploying organizations can use this to understand things like what is the company paying for UC? Who is using the resources? Again, not exactly the stuff movies are made of, but certainly necessary nonetheless.”