With large businesses reporting savings of up to 60 percent on telecommunications expenses, there has never been a better time to upgrade your business communications to VoIP. You’ve heard the term and you know other businesses are experiencing success, but you have yet to make the switch. Here are some reasons to turn your hesitation into action.
Enhanced Customer Service:
VoIP can benefit organizations from any industry, but it is becoming especially prominent in call centers. Call center agents can efficiently deliver customer service through flexibility, applications and features. Business VoIP call centers can improve customer service with calling features such as dial-by-directory, call queues and auto attendants that help better manage inbound and outbound calls.
"Regardless of your business's size or industry, a VoIP call center could be of great value," a guest author for Resource Nation wrote. "The advanced calling features of a VoIP system may reduce frustrations and improve both customer and employee satisfaction."
Adapting to the Mobile Employee:
Today’s employee is working from at least three different devices -- their laptop, their smartphone and their tablet -- at different times throughout the day. Bring your own device (BYOD) has become such a talked-about trend in the industry because so many companies are trying to adapt to this huge surge in mobile device adoption.
Utilizing VoIP allows an employee to remain effectively connected with the company:
VoIP integrates with many technologies, including e-mail. Not convinced? A study from Juniper Research (News - Alert) predicts that by 2017 there will be more than one billion people using mobile VoIP through free smartphone apps. Many business VoIP providers also provide mobile VoIP apps for users to benefit from business VoIP on their smartphone.
Reduced Costs:
VoIP allows companies to consolidate autonomous voice and data networks, which saves money. VoIP switches tend to be less costly and easier to maintain than traditional voice devices, such as PBXs (Private Branch eXchanges) and ACDs (Automated Call Dialers). Sending voice data over the Internet is much cheaper compared to a landline, and also results in effective bandwidth use.
Business VoIP providers charge a much lower monthly fee for local, long distance and international calls than nearly all traditional phone companies, and in some cases, you can even get unlimited local and long-distance calling for one low flat monthly rate. In using VoIP, every call is a local call (even if it’s long distance). Many call plans allot for the unlimited options stated above for as little at $10 a month. Additionally, if you have a high speed Internet connection (DSL or cable), you can make PC-to-PC calls to any location for free.
Edited by Rory J. Thompson