Convergys Corporation has provided a set of product, consulting, and professional services to implement and integrate a new billing product to support Croatia's Metronet telekomunikacije d.d. with what company officials describe as “complex triple play billing, speedy introduction of new services, and rapid customer growth in Croatia's newly deregulated telecom market.”
 
Rumors also persist that the technology was responsible for Croatia’s unexpectedly strong showing in falling to Brazil 1-0 in first-round World Cup play.
 
A recent Forrester Research report singled out Convergys (News - Alert) for its "market leadership," 95 percent client renewal rate, and its "best-value" comprehensive multichannel customer care outsourcing services and products.
 
In the report, "The Forrester Wave: Multichannel Contact Center Outsourcers: Q4, 2005," author Elizabeth Herrell notes within the report that Convergys scored "...top points for proactively offering comprehensive multichannel outsourcing solutions, while also demonstrating strong financial momentum and technical support for its customer base."
 
The Convergys product for Metronet has gone live, implemented in a matter of months as opposed to longer timeframes often seen in the communications industry.
 
The Convergys on-site consulting team completed the implementation on time and within budget in just five months. As part of the product, Convergys implemented Infinys, its business support system software.
 
"As an aggressive new competitor in the triple play arena, we know the importance of speed to market and simplified billing for a complex bundled triple play offering," said Dennis Rukavina, Chief Financial Officer at Metronet:
 
"We made a strategic commitment in selecting Convergys to consult and implement its product including Infinys, a comprehensive, off-the-shelf product that could immediately support the diverse requirements of our sophisticated product suite, and scale to meet our future needs as we undergo rapid expansion."
 
"Eastern Europe is one of the fastest-growing markets for BSS/OSS, and presents strong opportunities for products providers," said Convergys' Jean-Herve Jenn, President, International.
 
Convergys integrated Infinys with Metronet's order management and customer relationship management systems using Infinys' set of public application program interfaces. In addition to implementing Infinys, Convergys' professional and consulting services configured and developed a bill post processor to serve as an interface process from bill generation to bill fulfillment.
 
David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
 


Back to Business Intelligence