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Latin America is a market garnering growing agent, an emerging area with sprawling industry it is ripe for digital transformation. From the contact center and c-suite, to the conference room and data center an era of change is upon us and for those businesses seeking to modernize while moving up the competitive food chain insights from groups like Frost & Sullivan (News - Alert) can prove quite helpful.

This week, Verint announced it earned a couple of different honors. First named one of the top IT innovators in Brazil as an IT Midia 100+ Innovators Award Winner, then garnering a Frost & Sullivan 2017 Latin America Award for Customer Service Leadership, it seems the workforce optimization firm is well on its way to closing 2017 on a high note.

“We have a broad footprint in Latin America and are delighted to be named among the 100 most innovative information technology companies in Brazil,” says Verint’s (News - Alert) Diego Gomez, VP Latin America and Caribbean. “We stake our reputation on the way we engage with and help organizations simplify customer engagement, empower their customers and employees, and share intelligence to drive better decisions and outcomes.”

Frost & Sullivan singled out Verint’s expertise in developing a robust, “customer-feedback-influenced” platform with the support of a slew of exceptional solutions to create a comprehensive customer engagement offering.

“Verint has taken important future-ready steps to move beyond the traditional APO provider role and towards operating as a trusted partner that successfully responds to increasing consumer preferences, needs and expectations. The company’s portfolio additions have enriched its customer engagement offerings with capabilities to capture and act on specific and structured feedback from customers and share valuable intelligence and insights across the enterprise,” adds Maiara Paula Munhoz, senior industry analyst, Frost & Sullivan.

The choice is yours, but I tend to take my lead from industry accredited sources. When an independent like Frost & Sullivan is spotlighting a firm’s efforts, it must be doing a lot of things right. And in an emerging market like that of Latin America, this could be the beginning of a major coup for the customer engagement firm.

What customer engagement solution is your business using?