3rd Party Remote Call Monitoring Feature

The call center is generally the forward-facing part of an operation. Customers call into it as a way to get answers to questions or solutions to problems, and sometimes, the call center even works in an outward direction to interact with potential customers. But a call center can be an expensive operation that takes a lot of time and effort to set up. For smaller companies, the call center might have seemed like an impossibly expensive dream, but with Talkdesk, the dream is much more achievable, and for a better price than some might expect.

The company recently garnered a $3.15 million round of funding from Storm Ventures (News - Alert), and the Talkdesk system is already being put to use by some fairly major names, ranging from Sidecar and MinuteLabs to even Chevrolet. Other companies are looking to get in on the action like Thumbtack, Zenefits and online storage company Dropbox. While the sheer depth of big names in this roster may make it seem like only major corporations need apply, Talkdesk is looking to make a name for itself as a provider most anyone can get in on.

Talkdesk's prices, according to reports, start from just $15 per month per agent, and work up to $45 per month per agent. What separates the $15 from the $45, not surprisingly, is the number of features available to users. All clients, at last report, get unlimited voice calling, as well as forward to phone service and voicemail transcriptions. Different packages may feature things like call transferring, conferencing services, hold services and similar advanced call controls. Plus, all clients get access to advanced routing systems, allowing businesses to take advantage of call routing to connect customers to the best rep for the job at any given time. The system also works with over 25 different customer relationship management tools, from SalesForce to Zendesk, so that's a note of further improvement for the company.

Talkdesk has one critical advantage that allows it to provide all these benefits in one comparatively inexpensive package: it operates on a voice as a service (VaaS) basis, working completely out of a Web browser. That means that much of Talkdesk can be operated from a standard PC with a few extra peripherals to keep the whole thing moving along, and that means a very substantial potential savings over many alternatives for businesses that use it. Talkdesk, meanwhile, can comfortably offer the service on a monthly rental basis and still come out ahead on volume. Indeed, reports suggest that Talkdesk's numbers look sound indeed, with the company's CEO, Tiago Paiva, noting “For us, it's really about how fast can we run. We are profitable—we are currently doubling our annual rate of return (ARR) every three to four months and I don't foresee that slowing down any time soon.”

That's a lot of added value, and a good explanation of why so many are looking to Talkdesk to provide that valuable call center mechanism. With prices like that, it's comparatively easy for even small shops to get in on the action—an organization with a 10 person call center operation would shell out just $150 a month to run at the lowest level—and get access to that complete call center. That can improve service, improve reputation, improve customer relations, and potentially even drive future business. There's a lot of value in an operation like this, and Talkdesk might well be at the very center of it all.