To integrate its operations companywide, DataChambers (News - Alert), an information technology and managed services provider, has selected Tigerpaw business-building software.

For improved customer service, more efficient interaction and improved workflow throughout the organization, sales, operations and accounting are now linked.

“Tigerpaw integrates all our customer data, with sales, billing and service tied together as a one-stop shop,” Nicholas Kottyan (News - Alert), CEO of DataChambers, said. “Now we can provide each customer with easy, Web-based access to a consolidated view of their account and the services they receive each month, including behind-the-scenes work by DataChambers engineers to protect their vital systems.”

To enable clients to open, edit and monitor service tickets from their own password-protected Web portal, DataChambers is also using Tigerpaw as a help desk. The result is improved communications, improved responsiveness and better customer service.

“DataChambers is yet another example of how automation can vastly improve customer service while decreasing workload,” Mike Cook, Tigerpaw’s Sales Manager, said. “The time we are saving technology providers is wisely being used to provide additional products and services, enter new markets and service larger companies.”

The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video and point of sale businesses create growth. Businesses, with the help of Tigerpaw are able to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow and accounting. The company, with its vast experience has helped more than 28,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects and bill faster.

In related news, Cors Productivity Solutions, Inc. has collaborated with Tigerpaw Software to integrate SalesDoc Architect, CorsPro's sales document automation software, with Tigerpaw's business management software, creating a fully automated quoting and service delivery solution geared to technology resellers that saves time and boosts profits.