If you’re a small business owner operating in this current economy, you’ve probably already cut your staffing levels to the bare bone. Perhaps you’ve laid-off your only receptionist – which means when you’re out on the road, there’s no one in the office to handle incoming calls from prospects, existing customers, partners or suppliers.
Sure, there’s an answering machine or voicemail box that lets callers leave messages -- but you can be sure that your customers sorely miss that cheerful live person they used to be able to ask any question. (And you know that using an answering machine to field important calls from prospects and customers is just plain bad business, especially in today’s world.)
If this is your situation, maybe it’s time to consider getting an auto attendant system from Parlance. The company’s nameConnector solution delivers an advanced auto attendant that will make your small business sound like a Fortune 500 company.
Switching to this managed service is fast, simple and affordable. A true turnkey solution, nameConnector can be installed and operational in one day. The service works with your existing phone system – whether it is traditional phone technology (TDM) or VoIP technology – and you are free to choose whichever phone service provider your wish. nameConnector also offers a variety of benefits when used along in Unified Communications (News - Alert) (UC) environments.
With Parlance’s nameConnector, you can give your customers a lot more options than just “leave a message and we’ll get back to you.” The auto attendant sports advanced speech recognition and plays a greeting which can be easily customized based on the time of day, as well as your company’s calendar of events. For example, the system can play a different message at night, compared to during business hours -- or, if it’s a holiday, you can alert callers that your office is closed and provide office hours.What’s more, you can give your customers the option to route their call to another line, such as your cell phone or remote office – or to voicemail. Best of all these routing options can be set by time-of-day, or weekend/holiday, based on your business rules. So, not only can the auto attendant play a different message on weekends and/or holidays, it can provide an alternate set of routing options based on who will be available at any given time.
The auto attendant can also help your customers by telling then where to find additional information or support. You can direct them to one of your partners in the event there’s an emergency that needs to be addressed quickly – or you can have the auto attendant tell them where to find additional information, such as your Website or Facebook (News - Alert) page. Remember, it’s the little things you do to help your customers that go a long way toward helping you build your business.
For more information about Parlance’s nameConnector auto attendant system, click here.