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Live Answering Service Delivers Value in Customer Service

TMCnews


TMCnews Featured Article


March 23, 2010

Live Answering Service Delivers Value in Customer Service

By Susan J. Campbell, TMCnet Contributing Editor


For professionals running a small business, one of the strategic angles used to ensure success is to create the perception that the company is bigger than actual size. This is an important strategy when competitors are larger and potential customers place value on the size of the company.


One of the best ways to create this perception while also delivering a quality customer experience is to use a live answering service. Calls can be handled in a timely manor when using Accurate Message Center. Live operators follow all client instructions to be sure calls are handled according to specifications.

Large Businesses Can Benefit

The same is true for the large business with independent professionals who need to flexibility of a live answering service. When on the go, a mobile employee needs to be able to manage his or her time and this includes managing customers. A live answering service will handle the necessary calls, putting through those that must be answered immediately and taking messages on those that can wait.

This ensures all calls are handled appropriately and no customer ever feels they have been ignored or treated badly. Even if a message has to be taken – and let’s face it, there are times when a business professional is simply unavailable – Accurate Message Center will be sure the message is handled appropriately.

Right Person Contact

No matter what the size of the company, reaching the right person can sometimes be a challenge – even for employees. With a live answering service and Accurate Message Center, a supervisor or owner in any business can be reached at any time when instructions are set accordingly.

The answering service will ensure that instructions provided to AccurateMessage.com are followed exactly, training live answering service personnel to be sure all calls are handled correctly the first time. This not only delivers a better service to the company, it also delivers a better quality experience for the client.

Go Toll Free

In this global marketplace, a company can have clients from as close to down the street to as far away as across the globe. With a toll free number for the business office, calls can be answered from companies operating in Austin, Boston, Chicago, Houston, Miami, or San Diego. With a robust answering service, you can be sure the transition from the office to AccurateMessage.com is seamless for the customer. 

With AccurateMessage.com, a business of any size can take advantage of live answering service for $34.95 for 150 calls. The result is ease of mind, knowing customer calls are handled properly and the competition cannot reign supreme.


Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Kelly McGuire







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