‘‘Customer Interaction Solutions’ Magazine’s 11th Annual CRM Excellence awards, Part 1

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May 2010 | Volume 28 / Number 12

‘‘Customer Interaction Solutions’ Magazine’s 11th Annual CRM Excellence awards, Part 1

For the 11th consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies
have what it takes to win the coveted CRM Excellence Award. Below is Part One of the winners list — the companies
that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.

Congratulations to the winners!

EDITOR’S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award
winners will be presented in two parts; Part two will appear in the June 2010 issue of Customer Interaction Solutions.
More information about winning companies and their products and services may be found at www.tmcnet.com Qualification

1. Allegiance (News - Alert), Inc.

Allegiance Engage Platform

2. Alloy Software, Inc.
Alloy Navigator

3. Ameridial, Inc
Call Center Services

4. Aplicor Inc.
Aplicor Enterprise

5. Art Technology Group (News - Alert) (ATG)
ATG Click to Call

6. Confirmit
Confirmit Horizons

7. Consona (News - Alert) Corporation
Consona KDS v1.0

8. Cross Country Automotive Services
iPhone (News - Alert) Application for Mazda Roadside Assistance

9. Envision Telephony
Envision Centricity™


10. Epicor Software (News - Alert) Corporation
Epicor CRM

11. Five9, Inc.
Five9 Virtual Call Center Suite

12. InsideSales.com (News - Alert)
Lead Response Management Suite by InsideSales.com

13. Intelenet Global Services Pvt. Ltd
E-Bill, an excel based application

14. Intelestream

15. InVision Software (News - Alert)
InVision Enterprise WFM (News - Alert)

16. Jacada
Jacada (News - Alert) WorkSpace

17. Jigsaw
Jigsaw Data Fusion

18. Knoa (News - Alert) Software
Knoa Experience Performance Manager 5.5

19. LiveOps (News - Alert)
LiveOps On-Demand Contact Center Platform

20. Mall Networks
Mall Networks Version 5

21. NCO Customer Management, Inc.
Customer Care and Inbound Sales Solution

22. NetSuite (News - Alert) Inc.
NetSuite CRM+

23. nGenera CIM
nGen Proactive Chat

24. NICE Systems (News - Alert) Ltd.
NICE SmartCenter


26. Parature (News - Alert), Inc.
Parature (News - Alert) Customer Service™

27. Pegasystems (News - Alert)
Customer Process Manager

28. Pitney Bowes Business Insight
Pitney Bowes Spectrum (News - Alert) Technology Platform


29. Sage North America
ACT! by Sage

30. salesforce.com
Service Cloud 2

31. SAP (News - Alert) BusinessObjects
SAP BusinessObjects BI OnDemand

32. SAS (News - Alert)

33. Soffront Software Inc
Customer helpdesk

34. StarTek
Business Process Outsourcing of Customer Management

35. Stream Global Services
Stream Global Services

36. SugarCRM Inc.
Sugar Professional

37. Syntellect (News - Alert)
Syntellect PhoneLink for Salesforce.com

38. Thomas L. Cardella & Associates

Service Cloud 2

39. Tigerpaw Software, Inc.
Tigerpaw CRM+ v11

UTOPY SpeechMiner

41. Verint (News - Alert) Witness Actionable Solutions
Impact 360® Customer Feedback

42. Xactly (News - Alert) Corporation
Xactly Incent

43. Z-Firm LLC


CIS Magazine Table of Contents

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