DATATEL INC provider of IVR Hosted and Managed services has announced its intention to launch a new portfolio of IVR hosted services for its customers in Canada.

 

Datatel is offering a free guide which helps companies through the IVR vendor selection process.

 

Datatel aims to provide services to its clients anywhere in Canada, and receive traffic from any Canadian carrier which can link to Canadian payment processing providers, interface with Canadian mobile operators, and provide solutions tailored to regional needs. It claims to deliver all the services an organization will require for a successful IVR strategy execution which includes planning, design, development, implementation, hosting, dedicated application support and management services.

 

"Until today if you were a Canadian businesses you had very few IVR vendor options to choose from, and had to work with providers south of the boarder who usually charge premiums for IVR traffic originating in Canada. This Canada focused program will provide Canadian businesses and organizations, with solutions tailored to the realities of the Canadian marketplace,” said Barnard Crespi, CEO at Datatel.

 

Datatel’s IVR Account Management Suite handles in-bound calls to check balances, check transactions, manage personal information, deliver account information, activate cards, and respond to other transactions requests. It connects to real-time to web-enabled database by capitalizing the existing web infrastructure and skills.

 

As a Hosted solution Datatel’s Account Management Suite doesn’t require special hardware or software licenses for set-up which eliminates capital expenditures and reduces operational costs and deployment time.

 

Datatel’s Premium IVR Services are employed by business and service providers to automate a wide range of customer and employee interactions over the telephone which includes IVR Surveys, order processing, lead Generation, contests, promotions, payment processing, billing and other business applications in a hosted and managed environment.