Unified Communications in 2021 and Beyond

The future of the workforce is hybrid. Metrigy’s Workplace Collaboration: 2021-22 global research study showed that only 12% of employees are likely to fully return to the office in 2021, while the rest will move between remote and in-office, or work entirely remotely. Therefore, IT and business leaders must focus on how best to deliver collaboration capabilities that optimize communications and collaboration, regardless of location, both within companies as well with partners, customers, and suppliers. Core to a successful strategy is adoption of cloud-based applications that integrate calling, video meetings, team messaging, and customer engagement into a unified, and extensible platform.

In this webinar Irwin Lazar President & Principal Analyst at Metrigy will share how organizations are evolving their unified communications strategies to leverage the cloud in 2021 and beyond, and he’ll share Metrigy’s metrics-based guidance for achieving communications and collaboration success. We’ll also hear from a RingCentral customer as they discuss the benefits that they have realized from adopting an integrated approach that combines unified communications and contact center.

What we will cover:

1. The hybrid workplace in 2021 and beyond
2. Key remote worker challenges
3. Accelerating the shift to the cloud
4. Key characteristics of achieving cloud success:
1. Integration
2. Leveraging video and team collaboration
3. Contact center integration
5. Success metrics
6. Recommendations
1. Actionable summary and guidance for business, customer engagement, IT, and security leaders