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Hosted VoIP for the Large Enterprise

Enterprises have traditionally shied away from hosted VoIP offerings, tending towards on-premises solutions and their associated capital investment and management costs. But that trend is shifting, as an increasing number of enterprises are seeing the value of hosted offerings. This session will discuss why enterprise IT organizations are now adopting the hosted model, what factors have driven this change, how they can facilitate the move to hosted, and the benefits they achieve post-conversion.

Ensuring QoS in Converged Communications

VoIP testing tools have helped overcome the historical deficiencies of IP-based telephony, but the addition of video streams, particularly with the growth of the videoconferencing industry, add a new layer of complexity. This session will uncover the nuances of ensuring quality of videoconferencing solutions, new tools available to support them, and why the same tools that have been used for voice-only communications may not be enough anymore.

Implementing Enterprise SIP Trunking

SIP Trunking has been among the hottest topics in the business communications space, because of its promise of significant cost savings and the extension of IP Communications beyond the enterprise. In this session, attendees will learn how to maximize their SIP trunks, including effective deployments, ancillary hardware requirements, and management requirements.

So You’re a Legacy Nortel Customer… Now What?

With the lengthy saga of the Nortel enterprise business now behind us, the question facing the tremendous Nortel install base is how do they move forward? Will your existing products continue to be supported? What happens when your communications products reach the end of their useful lives? Should you be concerned and, if so, when? This session will advise Nortel users on developing a short- and long-term strategy for their communications systems, including when and how to make changes in order to preserve the integrity of their communications infrastructures.

Making Presence Work

You’ve heard endless discussion about presence and the value in knowing who is available and by what communication medium. But, the question still remains as to how to make the most of the presence capabilities of your solution, including which presence features are useful and which can be a hindrance. In this session, speakers will delve into the presence features of unified communications solutions to uncover how they can be used effectively, how to avoid unwanted or unnecessary accessibility, presence best practices, and why now is the time to invest in presence capabilities.

Personal Telepresence: Taking Video from the Conference Room to the SMB Desktop

The benefits of videoconferencing are well established. The challenge, now, is taking what has traditionally been a conference room or, perhaps, an executive office product, to the masses. After all, if group videoconferencing solutions offer productivity enhancements and cost savings, if follows that making the same capabilities available at the desktop should further distribute those benefits across businesses. Join this session to understand how personal videoconferencing can improve the productivity of your staff and how to choose the right deployment model for your SMB.

Making Microsoft Unified Communications Work for You

Microsoft was the major driving force for what we know as Unified Communications with its launch of OCS, and many vendors have sought to integrate with OCS to leverage its capabilities and piggyback on the Microsoft brand. But there is often uncertainty as to how to best leverage Microsoft’s UC capabilities in the enterprise. This session will discuss how businesses can deploy MS UC and integrate it into their existing environments with minimal risk and high return.

Enterprise Virtualization

This session will explore how enterprises can develop virtualization strategies to take advantage of the benefits of the Cloud. Attendees will understand the differences between in-house private virtualization platforms and external managed offerings, including how to choose the right platform and the deployment ramifications of each.

Managing Multiple Mobile Platforms in Your IT Environment

The growth of the mobile device market offers significant productivity enhancements for businesses, whose employees are now able to conduct business from the palm of their hands wherever they are. But, most businesses do not require all employees to use the same mobile operating systems, largely because many allow users to bring their personal devices onto the enterprise networks. That, however, increases the complexity of management tasks, including application provisioning, network access, and security. This session will explore best practices for managing multiple mobile platforms in your enterprise UC environment, including how to determine which devices are best suited for your environment.

Making Social Networking Work for Your Business

Social networking is all the rage today, with the use of Twitter, Facebook, LinkedIn, and other industry-specific social networking tools growing exponentially. The question most businesses are struggling with is what role does social networking have for them and how much time and effort should they dedicate to social media. This session will teach attendees how to effectively leverage the popularity of social networking, which tools are most effective for meeting their business goals, and how they can integrate social networking tools into their business processes.

Augmented Reality: What Does it Mean for You?

Augmented reality technology has existed for almost 20 years, but has really started coming into its own with the growth of the latest generation of mobile devices and operating systems that incorporate digital cameras, GPS, and increasingly powerful processors. This session will discuss the growth of this emerging market segment and how it can be applied to business objectives.

Managed Services: Is it Right For You?

The Internet is bring a lot of things together. With VoIP technology this means that most operators are using the same SIP technology and often meeting via public IP addresses. Essentially this means that the concept of Cloud or common use technology is extremely feasible and it should be a great boost to infrastructure outsourcing. This session will explore the opportunities presented by standardization and how to decide between outsourcing and building and maintaining your own technology.

What Does Automating IT Mean for Your Bottom Line?

According to Garter’s research, organizations spend as much as 70 percent of their total IT budgets on system maintenance and management. Automation is already driving process efficiencies and cost savings in many businesses, and can reduce IT management costs by nearly half. This session will teach you how to automate your IT operations to create a more efficient operational environment and allow your IT staff to focus on other critical activities.

For more information on these IT Communications topics, please contact:
[email protected]

Using Real-Time Feedback to Improve Customer Satisfaction

Introducing real-time customer feedback into your contact center processes and operations can product significant increases in customer satisfaction, operational efficiency, and your overall market presence. This session will share how real-time data can be used to improve productivity, increase FCR, and enhance your relationships with your customers.

Contact Center Metrics as a Competitive Advantage

Call centers are often caught in the middle of growth and change – keeping both the organization and customers engaged and satisfied. Figuring out which metrics are truly important is often a challenge. Too often, the focus of the center shifts from managing people to managing real-time numbers. Instead, you need to have visibility into the right metrics and use them to help everyone in the organization focus on where to spend more time – and where to stop wasting time. In this engaging session, Tim Montgomery shares what he's experienced in working with some of the most recognized service organizations in America. You'll learn how best-in-class contact centers use metrics as a competitive advantage - creating an environment of continuous improvement and employee delight.

Contact Center Virtualization

The growth of IP networking has brought about a change in the way businesses operate, allowing them to consolidate, centralize and even virtualize their contact center operations. By leveraging IP networking technology, contact centers can increase agent efficiency, enhance the customer experience, lower their time to resolution, and importantly, lower their own management and infrastructure costs. This session will look at how contact centers can implement virtualization strategies to offset their rising operating costs.

For more information on these Contact Center topics, please contact:
[email protected]

What Does 3D Video Mean for Cable Operators and Content Providers?

Even as the market is only beginning to latch onto the value of on-demand and mobile video, cutting edge companies as hard at work on the next generation of video, 3D. Leading cable content providers are already hanging their shingles, with ESPN planning to launch this year, Discovery Network in 2010, with more to come. But what exactly is this revolutionary video technology and what does it mean for the cable industry – operators, content developers, and technology vendors – and, importantly, how will it impact customers?

Your Cable Customers are on Facebook – So Should You

Facebook, Twitter, and MySpace are all among the Top 20 Web sites according to That means that a high percentage of cable customers are using these social media sites regularly. This offers a new point of entry into the consumer world cable operators looking to create closer ties with existing customers and grow their customer bases. This session will discuss the role of social media in the media and entertainment world and, specifically, how cable operators can leverage an existing – and increasingly popular platform to grow their businesses.

The Truth about Tru2way

Despite all the hype around Tru2way, the software platform that is supposed to redefine interactive TV services, actual development and market readiness are being questioned. This session will consider the benefits of an open software environment that will allow cable operators and content developers to generate revenues from new services that can be quickly delivered to subscribers, including the benefits of Tru2way and how operators and content developers can monetize it.

The Cable VoIP Difference

Most cable operators are already providing VoIP services along with the digital video and Internet services to compete with telco triple play. But, what differentiates the cable Triple Play, and why should customers consider switching all three of these services to their cable operator, especially at a time when most operators are facing the wrath of their customer bases for increasing video rates with few, if any, new offerings?

For more information on these Cable topics, please contact:
[email protected]

Satellite: The Wireless Backhaul Alternative

The demand for wireless communications and mobile broadband access has never been greater. Yet, a significant segment of the global population remains without wireless access to network services. The development of next generation broadband networks in rural areas has brought promises of increased wireless availability, yet that promise has failed to materialize. This, however, has opened the door to opportunity for satellite providers, who are able to provide wireless backhaul services via satellite. This session will explore the viability of and challenges facing satellite-based backhaul as a means to overcome the lack of service availability in rural areas and deliver wireless broadband to these markets.

Meeting the Demand for New Multimedia Services

The evolution of video technology has created a new breed of user – both in business and consumer markets. Businesses are looking to increase operational efficiency and productivity by leveraging video communications, while consumers are taking advantage of time and place shifting capabilities to consume video on their own terms. This all places new strains on service providers as they content with an ever-increasing demand for bandwidth to accommodate video. Are satellite providers ready for this new generation of video user? What impact does the new on-demand model place on satellite networks? How will satellite companies quench this thirst for video content as it continues to grow? Attend this session to hear the answers to these questions and more about video in the satellite space.

IP in the Sky: The IP over Satellite Market

Delivering voice and video over IP networks is no longer the ugly stepchild to traditional delivery technologies, like the PSTN. Rather, IP is well on its way to burying the PSTN once and for all. Much of the growth in the IP market has come from wireline and cellular carriers, but the satellite equipment manufacturers have accepted the challenge of playing in an IP environment, and have developed their products in accordance. Join this session to learn how IP has impacted the satellite industry, how IP increases the flexibility and value proposition of satellite services, and the cost impact of IP over satellite.

An Alternative to Terrestrial Communications

While the economic recession may be coming to an end, much of its impact will remain. Specifically, the increased focus on cost effective communications technologies will become a permanent fixture in the business market. This session will investigate satellite as a real and viable business communications alternative, not only as a backup technology, but as a primary means of communications access and how satellite communications can be effectively implemented in not only under- and unserved areas, but urban regions as well, to provide a complete communications solution that competes head to head with today’s terrestrial solutions.

For more information on these Satellite topics, please contact:
[email protected]

Virtualizing Open Source

Virtualization is among the most significant technology trends of the past year, bringing scalability and flexibility to new heights, while reducing CAPEX and OPEX in the process. Open Source telephony, likewise, has become a significant force in the PBX market. Does that, then, mean that deploying Open Source in virtual environments will deliver twice the benefit? Attend this session to find out exactly how to virtualize your open source telephony platform and how it will impact your business.

Combining Open Source with Existing Proprietary Technology

As the open source telephony market continues to grow, the need to integrate with existing proprietary technology also increases. This Webinar will discuss how to successfully deploy open source solutions in your existing proprietary environment to ensure all applications and hardware perform to and above expectations.

Leveraging Open Source VoIP to Deliver Desktop Video Conferencing

Desktop video conferencing is growing, largely because they are less expensive than traditional room or office solutions. They are easy to deploy, provide flexibility for growing and mobile workforces, and bring a new dimension to personal communications that increases collaboration between and within businesses. This Webinar will discuss how to integrate open source VoIP into your desktop video conferencing system.

HD Voice and Open Source

If you’ve never experienced a high definition voice call, you don’t know what you’re missing. If you have, you know how easy voice communications becomes with the clarity enabled by wideband codecs. In fact, nearly all deskphone manufacturers are now incorporating wideband support into their devices, knowing that the time for HD has come. This Webinar will discuss HD voice deployments in open source telephony environments, including deployment, support, and handset selection.

How Scalable is Open Source?

One of the traditional perceived shortcomings of open source telephony has been a lack of scalability, which has led to a misconception that it is only a viable option for smaller businesses. But, installations of thousands of endpoints have been successfully deployed in many enterprise and government facilities, countering that myth. This session will discover how to successfully manage large-scale open source deployments, including best practices, measures for ensuring call quality, and more.

Extending the Mobile Environment within Your Enterprise Facilities

The evolution of cellular networks, along with the innovation in the mobile handset market, has resulted in an increased reliance on mobile devices in the business environment. However, in many corporate environments, cellular coverage can become degraded in buildings and certain areas of larger campuses. Femtocells have become a somewhat controversial solution for extending cellular coverage within the enterprise environment. This session will discuss the evolution of femtocell technology, it benefits to the enterprise, and effective deployment scenarios that will allow your business to maximize its investment in cellular services.

Brand Awareness and Customer Awareness with LBS

With applications at the heart of the future of mobile services, location-based services (LBS) can become a true differentiator, allowing carriers and developers to collaborate to provide customer- and location-specific information, advertising, and updates to customers, personalizing their experience and driving brand loyalty and awareness. This session will discuss the ways businesses can use LBS applications to interact with their mobile customers more effectively.

The Small Carrier Opportunity

While Large Tier 1 mobile carriers dominate the landscape due to their sheer size, smaller Tier 2 and 3 carriers have a significant opportunity in smaller markets. This session will discuss this opportunity and the technologies available to Tier 2 and Tier 3 mobile carriers that will allow them to monetize their services in underserved markets.

Is 100G Making 40G the Past Before it Can Be the Present?

The one thing that has been constant over the years is the constant need for more bandwidth. Now, as the telecom market boasts about the evolution of network technology to 100G speeds, the move to 10G has really only begun. What does the hype around 100G mean for the development efforts that have gone into 40G, and what does it mean for service providers and equipment vendors... and is there a concern that 100G will be overshadowed by the next evolution of fiber?

Managing Your Network Security

Managed services are becoming increasingly popular – they allow businesses to focus on their core competencies, while ensuring their technology is effectively managed. This also offers a recurring revenue stream for managed services providers, who are now increasing the scope of their capabilities. This session will discuss the managed security opportunity, which will allow providers yet another revenue source, while providing one of the most critical IT services to businesses today.

For more information on these Satellite topics, please contact:
Matthew Gleeson • (203) 852-6800 x145 • [email protected]