LIVE WEBINAR
How Call-Backs Can Save Your Call Center
Thursday, November 9, 2017
2:00 PM ET / 11:00 AM PT
As a call center professional you’re always looking for ways to improve operations. Whether it’s reporting better metrics or reducing costs, this is a mission that constantly changes and evolves. However, regardless of how you choose to enhance your operations, creating a better customer experience should always be top of mind.
How to Create a Better Call Center Experience
75% of customers believe that it takes too long to reach a live agent. Eliminating long hold-times will not only lower abandon rates and shorten handle times, it will also improve customer satisfaction and boost agent morale. In fact, your customers are demanding another option; 63% of them say they prefer a call-back over waiting on-hold!
In this one-hour webinar you’ll learn how call-backs can deliver concrete ROI for your contact center. You’ll also hear from Shai Berger, CEO of Fonolo, who recently published an in-depth eBook on this topic.
We’ll talk about:
- Lowering Abandon Rate
- Controlling Spikes in Call Volume
- Decreasing Handle Time
- Plus so Much More!
Who should attend:
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media
- VPs & Directors of Customer Experience
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