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Transform Customer Engagement with Mobile Live Assist
How Personalized Is Your Online Experience?
Thursday
March 6, 2014
2:00pm ET/ 11:00am PT
Mobile and web applications are fast becoming the face of customer service. Companies that extend rich access to information and services through these channels are being rewarded with strong loyalty and expanded reach.
As customer expectations continue to rise, leading companies are investing in mobile live assist technologies, including click-to-video, screen share, file transfer and more, to enhance application platforms and create online interactions that rival in-person experiences.
Learn in this one hour webinar how enterprises are incorporating live expert assistance into their online channels to deliver rich and personalized engagement for customers anytime, anywhere.
Join us on March 6th at 2pm ET.
We’ll talk about:
- Mobile Trends & Rising Expectations
- The Power of Mobile Live Assist
- An Architecture for Easy App Integration
- Avoiding Equipment Forklifts & Upgrades
- Business Cases for Fast ROI
Who should attend:
- VPs and Directors of Customer Experience
- Customer-Facing Line of Business Owners
- VPs and Directors of Collaboration & Contact Center
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Presenters:
Dr. Brent Kelly
Principal Analyst
Kelcor
Dr. Kelly focuses on the intersection of technologies comprising unified communications, social business, video, cloud services and mobility. He provides strategy and counsel to key client types, including enterprise chief executives, investment analysts, VCs, technology policy executives, sell side firms and technology buyers.
 Kris Hopkins
SVP Product Management & Strategy
CaféX
Kris is responsible for product management and product strategy at CaféX. An experienced technical leader, Kris is a driving force behind software technology vision and execution at CaféX.
 Sajeel Hussain
VP Marketing & Partner Development
CaféX
Sajeel leads marketing and partner development at CaféX. He brings deep market expertise, domain knowledge and experience in developing & executing go-to-market strategies.
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Moderator:
Erik K. Linask
Group Editorial Director
TMCnetErik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.
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