Talkdesk Introduces Business Phone System Build on Native Cloud Contact Center Platform

Today, the modern office looks a lot different than it did even two years ago. Legions of workers are working from home – either full-time or under a kind of “hybrid office” system -- and business phone systems have had to adapt to accommodate them.

Talkdesk, a San Francisco-based provider of cloud-based contact center and artificial intelligence software solutions, believes it has a solution for companies struggling to make their office phone systems adjust to working in 2021 and beyond. The company recently introduced Talkdesk Phone (News - Alert), a business phone system natively built on a cloud contact center platform. Talkdesk Phone has the potential to help companies save money and simplify operations by bringing together business communications and contact center applications onto a single platform to improve both the customer and the employee experience.

Using Talkdesk Phone, employees can connect from anywhere on any device using a modern cloud business phone system that empowers teams to talk to each other and to receive and make calls to anywhere in the world, according to the company. They can also gain a more holistic view of all voice interactions across every department with unified reporting, and better manage all users, numbers, and devices from a unified interface. This helps realize more cost savings and improves the customers’ experiences.

“While business collaboration tools have more than proven their value since 2020, legacy phone systems aren’t living up to the challenges of supporting the shift to hybrid working. Employees are feeling the impact and so are customers,” said Charanya Kannan, chief product and engineering officer, Talkdesk. “Talkdesk Phone ties all of the communication, collaboration, and customer engagement components together, and is inspired by more than a decade of Talkdesk contact center innovations to offer organizations the best of both worlds – a cloud business phone system that delivers better customer experiences.”

Talkdesk Phone is part of a broader portfolio of UC offerings that integrates Talkdesk cloud contact center with many common telephony solutions, giving organizations greater choice in leveraging their existing UC investments.