8x8, Inc. Introduces Active Assessor Solution for UK Housing Association Compliance

Cloud contact center and unified communications platform provider 8x8 (News - Alert), Inc. recently launched a new solution that aims to make communications and problem resolution easier for property management companies and individuals in the UK.

More about the endeavor below:

This will put in motion an easy-to-use solution for property owners to remain compliant with the UK’s Tenant Satisfaction Measures under the Social Housing (Regulation) Act 2023 (and also their legal duties under Awaab’s Law, under which landlords must begin investigating known or reported hazards within 14 calendar days and carry out repairs to a defined schedule).

8x8 Active Assessor was designed to provide landlords with a proactive approach to identifying and resolving potential property faults and hazards quickly; damp, mold and other issues. With 8x8 Active Assessor, landlords can arrange remote fixes or schedule home visits, if required, potentially reducing the time between reporting, assessing and concluding repairs from weeks to hours.

8x8 Active Assessor was built to meet the unique customer engagement requirements of landlords and UK housing associations, and follows the launch of 8x8 Remote Fix, which provides contact center agents with the ability to securely elevate real-time tenant interactions to video to visually address and resolve housing issues.

8x8 Active Assessor integrates several 8x8 products, leveraging the 8x8 single platform to address the specific needs of UK housing associations. Built on 8x8’s AI-powered messaging platform and native video escalation functionality, the solution is designed to gather, store and sort data to prioritize situations that need immediate action. It can prompt tenants to schedule evaluations online or connect with a contact center agent, either via messaging, voice or video. Additionally, landlords can bypass traditional labor-intensive and time consuming processes – like property visits and repairs – to gain the most up-to-date knowledge about the condition of more homes.

“It’s a challenging time for the UK Housing Associations trying to navigate property management, data and regulatory requirements, all while ensuring tenants’ safety and wellbeing requirements are met,” explained Russell Tilsed, Vice President of Sales, EMEA at 8x8, Inc. “With 8x8 Active Assessor, we’re providing landlords with an easy-to-use solution that enables them to meet many of their obligations in a quick and efficient manner, while also promoting maximum tenant engagement.”