Latest News

Vonage Debuts CX Cloud Express for the Midsized Contact Center Market
Vonage has announced the debut of its newest contact center solution, CX Cloud Express, an expansion of the Vonage Business Cloud.

By: Tracey E. Schelmetic | 3/25/2019

New Telinta API Allows VoIP Service Providers to Offer thinQ Phone Numbers
A new partnership between Telinta and thinQ now makes it possible for VoIP service providers to buy domestic and toll-free phone numbers for use.

By: Stefania Viscusi | 3/25/2019

RingByName Making Cloud PBX Simple for SMBs and MSPs
Despite the continued growth of cloud communications, there's still a very large install base that has resisted the move to a modern, flexible, and fe…

By: Erik Linask | 3/25/2019

Audio Conferencing Week in Review: Ribbon, Lifesize, Zoom & More
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferenci…

By: Maurice Nagle | 3/23/2019

UC Network Management Week in Review: Nectar, Ribbon, Martello & More
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich uni…

By: Maurice Nagle | 3/23/2019

Equipment Malfunction Cuts Power to Thousands in San Diego County
Businesses rely on electricity, and while power outages create temporary interruptions, damaged equipment can be costly and time-consuming to replace.

By: Erik Linask | 3/22/2019

Martello Leveraging SD-WAN Momentum to Build Complete IT Monitoring Business
As businesses move increasingly into more services, their ability to leverage these services not only defines their success, but also helps create com…

By: Erik Linask | 3/22/2019

Windstream Enterprise Resale Reveals OfficeSuite UC White Label Enhancements
Windstream Enterprise Resale announced the arrival of enhancements to its OfficeSuite UC White Label solution with the addition of Contact Center Serv…

By: Maurice Nagle | 3/22/2019

The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls…

By: Special Guest | 3/21/2019

Mitel Updates Performance Analytics Solution for UC
UC solutions provider Mitel is stepping up its efforts on this front and has introduced a new version of its Mitel Performance Analytics solution. New…

By: Stefania Viscusi | 3/21/2019

Voxbone Reveals Enterprise-Grade Communications Platform
CaaS (Communications-as-a-Service) provider Voxbone announced the launch of its enterprise-grade communications platform, a solution crafted specifica…

By: Maurice Nagle | 3/20/2019

HP Picks Zoom for Video Conferencing
Today's modern workplace looks very different from generations past. Gen Z is a workforce that's intimately familiar with navigating technology and ha…

By: Stefania Viscusi | 3/20/2019

VoIP Innovations & Thrio Partner to Drive CX Improvements in the Call Center
VoIP Innovations has announced a new partnership with Thrio, a provider of artificial intelligence-powered solutions for the call center.

By: Stefania Viscusi | 3/20/2019

Taking Teaming up to a New Level: Ribbon and Yealink Make Microsoft Teams Better with Secure SIP Services
Yealink, a global leading provider of unified communication and collaboration solutions, and one of most popular providers of Microsoft Teams technolo…

By: Special Guest | 3/19/2019

Why Critical Infrastructure Real Time Connectivity is Moving to SDN, Controlling the Internet While Connecting Assets on the Power Grid
Less than two years after implementing a secure, real-time, programmable networking platform for the California Independent System Operator (Cal-ISO),…

By: Arti Loftus | 3/19/2019

Welcome Poly: A New Name, New Focus & New Offerings
Today's world is powered by communications. Two leaders in the space, Plantronics and Polycom, announced they would merge in a $2B deal a year ago to …

By: Stefania Viscusi | 3/19/2019

Secure, Complaint Call Recording in a 'Call Cabinet'
Call recording, once the domain of the largest contact centers and perhaps government agencies, is one of those tools that nearly anyone can put in th…

By: Tracey E. Schelmetic | 3/19/2019

Ribbon Chimes in to Support Amazon's New Voice Connector Service
Ribbon Communications announced as part of their presence at Enterprise Connect this week in Orlando, that Amazon is leveraging Ribbon's Session Borde…

By: Special Guest | 3/19/2019

Lifesize Intros New 4K Video Conferencing Systems
To ensure that even SMBs are afforded the benefit of 4K video conferencing, Lifesize, an innovator in the space, has just announced the release of two…

By: Stefania Viscusi | 3/19/2019

TMC Announces 2019 INTERNET TELEPHONY Product of the Year Award Winners
TMC, a global, integrated media company helping clients build communities in print, in person, and online, announced today the winners of the 2019 INT…

By: TMC | 3/19/2019