The contact center is a hub of innovation. The modern customer journey is guided by future-forward and feature-rich omnichannel, cloud contact center solutions, and the men and women tasked with overachieving on customer expectations. A key ingredient to a successful contact center is workforce management, which ensures the right men and women are performing their best as they guard the frontlines of customer service.

Today, Bright Pattern announced the addition of Monet WFM to its partner ecosystem with out-of-the-box integration. The addition gives agents and management alike a boost with tools like forecasting and scheduling, as well as workforce management, quality monitoring, performance management and call recording.

“We are excited to expand our WFM integration network to provide Bright Pattern customers with all preferred WFM providers like Monet,” exclaimed Konstantin Kishinsky, CEO of Bright Pattern. “Monet WFM for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. WFM software is crucial in an omnichannel contact center and Monet has proven to be an exceptional vendor over the years.

Developed to deliver contact centers improve delivery of services while reducing cost, this robust Monet solution rounds out the Bright Pattern contact center offering, making them capable of offering an all-in-one contact center solution.

"Monet's WFO Live Workforce Optimization provides customers an easy, affordable and scalable solution for forecasting, scheduling, quality and performance management in the cloud." said Chuck Ciarlo, CEO at Monet Software (News - Alert). "The time and cost-saving benefits of combining Monet with Bright Pattern's blended multichannel contact center technology, will allow contact centers to take advantage of complete cloud technology solutions in delivering a superb customer experience."

From the cloud contact center software you have deployed to the army of agent at customers beckon call customer service casts a wide net of responsibility requiring on the best of performance to deliver.