Customer service is foundational component in any organization. Each firm strives for a way to mobilize the workforce to best support the customer journey, and the long term overall success of the firm. A good way to ensure quality assurance and optimal service is the ability to monitor, record and analyze customer interactions. Take the actionable insight and create results.

This week, Numonix was honored with 2017 Communications Solutions Product of the Year Award for the innovation in the RECITE interaction recording solution. RECITE separated from the pack with its Mobile Call Recording and Intelligent Routing Recording method for Skype (News - Alert) for Business.

“We are honored to win this award. The Numonix team continues to innovate interaction recording solutions that help organizations ensure compliance, reduce legal liability and gain valuable insights into customer interactions,” said Avi Margolin, CEO of Numonix.

The Intelligent Scenario Routing recording method intelligently automates and selects the optimal call recording method based on call type. Then, these calls are routed via the appropriate pathway to ensure all external and internal compliance and security requirements of the company are met.

Numonix touts a deep partnership with Microsoft (News - Alert) as a Microsoft Silver Communications partner, and serves a preferred call recording solution provider for Skype for Business. 

“RECITE is truly an innovative product and is amongst the best solutions brought to market in the past twelve months,” said Rich Tehrani, CEO, TMC (News - Alert). “Congratulations to Numonix for being honored with a Communications Solutions Product of the Year Award.”

Awards offer a nice industry benchmark, highlighting those allowing innovation to guide the way. In a regulatory or customer service environment, it pays to do your research when selecting solutions. Measure twice and cut once, it will serve you well.