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ShoreTel (News - Alert), a leading provider of simple phone systems and unified communications solutions, has announced the rollout of ShoreTel Connect, a single platform and user interface that provides business communications from various platforms.

“ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences, the company said in a statement. “With ShoreTel Connect, businesses gain flexibility and customer insights, and increase their ability to collaborate with employees inside as well as partners and customers outside the company – all while lowering IT operating costs.”

ShoreTel Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems. As a single platform and user interface, it can be configured multiple ways for the cloud, onsite and mixed or hybrid options to fit with individual company growth and business models; ensuring that what companies select today will grow with them as their needs change in the future.

“Built on our strong belief that ‘there has to be a better way,’ ShoreTel Connect helps customers determine how and when to move communications to the cloud and is pioneering hybrid options along the way,” said Don Joos, ShoreTel president and CEO. “ShoreTel Connect extends our commitment to simplify the way companies deploy, manage and maintain business communications – no matter how many sites or employees.”

The new offering is ideal for companies seeking more efficient ways to enable their employees to better communicate with customers or each other. Designed with the user in mind, the system provides a natural, collaborative user experience and places enterprise communications on par with personal communications.

“The ShoreTel Connect client app makes collaboration simple and consistent across various deployment types. With one click, users can easily escalate a conversation from an IM to a call, to an online meeting, and then to a Web desktop share and video,” the company says. “Browser-based, the app allows seamless collaboration among internal teams, while also enabling external users to engage and collaborate in the same experience without the need for plug-ins, multiple application windows, passwords or complex set-up.”