Call Recording Featured Article

OAISYS, a specialist in business call recording and contact center management solutions, recently unveiled its latest version of Talkument and Tracer solutions to general availability.

The company has released this latest version after months of field trail and testing. The latest version promises to offer several user-requested features, public safety enhancements and key functionalities aimed at simplifying solution administration and enhancing overall performance for the enterprise market.

This version is compatible with most of the business communication systems, including those from Avaya, Mitel (News - Alert), ShoreTel, Toshiba and others. The Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability

"The efforts to achieve the goals of our product roadmap over the past 18 months have been among the most ambitious I've seen anywhere in the technology sector," said Brian Spencer (News - Alert), OAISYS president.

Spencer said that they observe multiple industries to stay keenly aware of current and future drivers and trends, and they plan their product updates accordingly.

“We also actively seek out feedback from our channel partners and end-users, asking them what their business needs are and what they want to see added to make their experiences with our solutions exceed their expectations. We're extremely happy with all we've realized on the path to version 7.0, and we will maintain our innovative momentum moving forward."

OAISYS version 7.0 software solutions include features like Microsoft Active Directory Integration that enables the administrators to create a single point of administration. The optional integration allows OAISYS (News - Alert) recording solutions to retrieve user account credentials and groups from Active Directory.

It also includes a Tracer Screen Recording functionality that uses a variety of triggers such as voice activation, integration with a predictive dialer or other third-party application, and the OAISYS Desktop Client Application. Previous versions depended on computer telephony integration (CTI (News - Alert)) to enable this optional capability.

OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns.

OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.