Call Recording Featured Article

A leading provider of call recording and contact center solutions, CallCopy, has signed a strategic reseller agreement with BusComm Incorporated, an exclusive value added reseller (VAR) of digital voice and data information management systems.

In a press release, John Moldthan, CEO at BusComm, said, “CallCopy's (News - Alert) innovative workforce optimization solutions for call centers are the perfect complement to BusComm's diverse portfolio of leading edge business communication technologies. This partnership ensures that our customers will benefit from CallCopy's reputation for delivering innovative products and BusComm's reputation for providing superior service and support.”

As per the agreement, BusComm customers will now benefit from access to cc: Discover, CallCopy's award-winning, enterprise-proven workforce optimization (WFO) solution suite. cc: Discover enables organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities.

Kerry O'Donnell, director of channel operations at CallCopy, said, “By partnering with BusComm, we are assured the opportunity to work with a partner that shares our consultative approach to delivering quality solutions that deliver outstanding value to our customers. CallCopy is very excited to add BusComm as a strategic reseller.”

CallCopy is among the fastest growing vendors in the industry, and was recently ranked number 508 on the Inc. 5000 list -- the highest ranking of any contact center software provider. To help meet the growing demand for its products and services, CallCopy looked to BusComm as an industry leader.

Recently, CallCopy was in TMC (News - Alert) news when CallCopy was honored as the second fastest-growing privately-held company in Central Ohio by Columbus Business First for the second consecutive year. Business First's Fast 50 Award, an annual program which recognizes companies for their growth and financial performance throughout the previous three years, were announced Oct. 20, 2010.