The current economic turmoil is forcing businesses to pay even more attention to their operations and place a specific focus on risks and ethical conduct.

TMC’s (News - Alert) ITEXPO West is featuring “Voice Documentation and Recording,” a session dedicated to identifying, understanding and addressing the risks of organizations, on Sept. 1 at 3:45 p.m.

Featuring speakers from OAISYS and NICE Systems, the session will cover how voice documentation technology is used to manage risks and ensure ethical, professional and customer-friendly employee conduct.

Brian Spencer, president of OAISYS (News - Alert), will discuss topics such as compliance, personnel development and collaboration and how voice documentation plays into each area - so attendees can learn how to stay proactive in the risk department.

Joined by Brian Spraetz (News - Alert), senior solutions consultant for NICE, the two speakers will also discuss the pros and cons of different implementations of VoIP call recording and how to decide what’s best for specific companies and their operations.

In a recent interview with TMC CEO Rich Tehrani (News - Alert), Spencer said that the economic crisis weights heavily on businesses.

“There are significant ramifications coming with these challenges and being unaware of them is harmful to any company,” said Spencer, who encourages anyone in an executive or IT role to attend the session to increase awareness of risks and tools to manage them.

The session will tackle the operational challenges brought about by the current economic recession and how to plan, deploy and use voice documentation to address them.

Spencer said that the current economic crisis taught him to plan for worst case scenarios that go beyond what most people allow themselves to consider. That includes shifting assumptions about customer behavior.

“Customers began making defensive and protective decisions more frequently than forward-looking investments,” said Spencer, who also said that compliance and customer protection programs have become initial discussion topics.

He went on to say that healthcare, debt recovery, debt relief and public sector customers are at the top of the company’s demographics today where only one or two of those were in 2007.

OAISYS, who was awarded "Best of Show" at ITEXPO (News - Alert) West 2008, is a provider of call recording solutions for SMBs and call centers.  

“We are very pleased that Brian Spencer will be participating in this year’s show,” said Tehrani, “I am confident that our attendees will appreciate and value the opportunity to hear [Spencer’s] perspective on the benefits of voice documentation for businesses.”