NICE Systems (News - Alert), a company that provider of software solutions, was recently recognized as the speech analytics market leader by DMG Consulting LLC in its 2014 -2015 Speech Analytics Product and Market Report (six times running).
“We’re proud to be recognized as the market leader by DMG Consulting,” said Miki Migdal, President, NICE Enterprise Group. “As the market continues to grow and advance, this reinforces our ability to deliver innovative solutions that help organizations listen and respond to the voice of the customer, as well as learn from customer interactions across touchpoints. Our ongoing leadership in this area also reflects our commitment to offering flexible service delivery options that suit the individual needs of our customers.”
NICE Systems’ solutions enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. Organizations can capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
In related news, NICE Actimize, a NICE Systems business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, announced today that it has been ranked as the Best Anti-Money Laundering Compliance Solution provider in Waters Magazine's 2014 Rankings program, selected through a voting process conducted with the publication's readers.
NICE Actimize anti-money laundering compliance solutions provide a common framework for full-lifecycle detection, investigation and reporting of financial crime. Each of NICE Actimize's anti-money laundering solutions is designed to support a company's larger enterprise financial crime prevention strategy with a shared technology platform.
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