NICE Systems, a company whose solutions are used by over 25,000 organizations in more than 150 countries, has recently achieved new milestone of 3,000 worldwide systems deployed for NICE Inform , the company's flagship solution for managing multimedia incident information.
Many emergency service centers around the globe have turned to NICE Inform to combine multimedia data for comprehensive analysis and insight. It helps emergency centers manage multimedia incident information efficiently and effectively. It captures all available data, providing all the facts as they unfold and increasing the chances that all vital evidence is available to review.
Emergency service centers even use this solution for investigations, incident debriefing, and quality assurance.
"As progress toward these initiatives accelerates, we're seeing even greater momentum for NICE Inform," said Barak Eilam (News - Alert), CEO, NICE. "It's evident that emergency service centers are going to become a touch point for many new sources of data. NICE Inform will be the glue that ties all of this incident information together."
NICE Inform fuses these different types of media into a common application and interface. It provides structure to unstructured multimedia, seamlessly combining the data for a complete, authentic, chronological audio/visual timeline and 360-degree view.
Call centers can even record and store telephone, VoIP and radio calls, closed-circuit TV, GIS Mapping and other screen images, text and picture messages, and more. Operators can append additional recorded media with pictures, reports, texts, faxes and other electronic content.
Eilam pointed out that NICE Inform was the first-to-market in 2007 and continues to lead. He said that crossing the 3,000 mark is a testament to NICE's success in developing forward-looking solutions that align with public safety trends and address the critical incident management needs of emergency service centers worldwide.
The City of Oakland is one such example that relies on NICE Inform for multiple departments including Police, Fire, Internal Affairs and the Records Division.
eBook: The Real-Time Engagement Center - Improve your reactions. Work faster, smarter and safer in every customer engagement. Download this eBook to learn how.
Forrester Video Interview – Why Real Time? - Ian Jacobs from Forrester discusses the benefits of powering contact centers with 100% real-time. A 5-min. video packed with insights.
NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform
Webinar Series - Join us this series of Webinars to learn how you can Improve your Reactions.
Infographic: The top 10 reasons to choose NICE Engage Platform Discover the key facts and highlights.