Workforce Optimization Featured Article

NICE Systems Sees Record Revenues in 2013

February 13, 2014

By Lavanya Rathnam,
TMCnet Contributing Writer

NICE Systems (News - Alert), a provider of workforce optimization solutions, recently announced its fourth quarter and full year results. The company reported that it earned $951 million in 2013, seven percent higher than what it earned in 2012.  Also, its bookings surpassed $1 billion, while cash from operating expenses equaled $155 million. Based on this income, the earnings per share amounted to a whopping $2.58.

During the last year, the company introduced new products and tweaked existing ones to operationalize Big Data and other technologies that emerged in a big way last year. This strong growth of NICE Systems was driven by the demand for its cutting-edge contact center applications, such as its workforce optimization, service-to-sales, first contact resolution, speech analytics, workforce management, call center recording and voice of the customer solutions. These different applications are designed to help businesses improve the overall performance of their customer service departments, reduce financial risk and enhance safety and security. These company also provides real-time solutions and cross channel analytics to give business greater insight into their operations, as well as the industry as a whole. Using this information, a company's management is in a better position to make informed choices.

NICE Systems caters to the needs of many Fortune 100 and Fortune 500 companies, such as Air France, Beijing Metro, Bank of Tokyo, American Airlines, Mitsubishi (News - Alert), Citi, HSBC, MasterCard, T-Mobile and Washington Mutual. The strong numbers presented in NICE’s fourth-quarter earnings is certainly indicative of the growth of the IT industry as a whole and the greater emphasis being placed on advanced technologies such as big data.

As more and more companies embrace the cloud and big data, NICE Systems and other service providers in this segment are likely to see continued growth in the years ahead. 

Edited by Blaise McNamee

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