NICE Systems (News - Alert), a provider of workforce optimization solutions, apparently had quite the 2013, as the company has announced that it surpassed $1 billion in bookings during the year. This is the first time in its history that NICE has topped the $1 billion mark and it will likely affect its projections for 2014.
The company will reveal its 2014 sales initiatives at its global sales meetings in Asia and the U.S. later this month, while further details of its 2013 results will be released on February 5.
“At the beginning of 2013, we set a goal to exceed $1 billion in bookings, and I am pleased to report that we reached our target,” said Zeevi Bregman, president and CEO of NICE Systems, in a statement. “This record breaking year for bookings was made possible by the continued strength in our analytics-based advanced applications. During this year, we also saw the launch of many new and innovative solutions, along with new technology platforms. These achievements would not have been possible without the relentless commitment and hard work of the NICE team.”
Some other key highlights from NICE Systems in 2013 include it receiving the STAR award for Innovation in Enabling Customer Success, Professional Services, from the Technology Services Industry Association (TSIA) in December. According to TSIA’s senior vice president of programs, Tom Rich, the STAR (News - Alert) award recognizes “world-class organizations that exhibit superior initiative and innovation within key disciplines of the technology services area.”
Also in December, NICE was named a workforce optimization leader by a number of major industry analyst firms, including DMG and Gartner (News - Alert), for its unique approach to workforce optimization.
Meanwhile, NICE has already begun working on ensuring success in the coming year with the opening of a new European data center located in the U.K. that will provide high availability for the company’s offerings in the EMEA (Europe, Middle East and Africa) region.
The Three Golden Rules of Customer Service - Introducing a framework for improving satisfaction and preventing unnecessary interactions.
Interactive Analytics USe Case - See the value of Interactive Analytics and how it can get you closer to your customers.
Performance Management Benchmark Report - See how your program stacks up to your peers' efforts to align around goals and engage employees.
Workforce Management Seven Adherence Sins - Avoid the most common pitfalls and drive impact from adherence goals.