Workforce Optimization Featured Article
Diabsolut Introduces Salesforce/ClickSoftware Integration App Diabsolut Connector
By Deepika Mala, TMCnet Contributor
Diabsolut Inc., a provider of strategic workforce management, Salesforce.com (News - Alert) consulting services and business & cloud solutions operating in Montreal, Toronto, Boston and Regina, recently unveiled Diabsolut Connector, a unique solution for integration between the best-in-class CRM and workforce management solutions.
Officials said that Diabsolut Connector solution will help a broad range of industries leveraging Salesforce.com and ClickSchedule to have the ability to transfer crucial data between their call center and field service operations.
This will further help them streamline communications and increase efficiency between departments and their customer response targets.
In a statement, Bryan Ward, vice president of Business Development and Change Leader at Diabsolut stated, “With this technology bridge, we’re able to provide our customers a way to address a challenge that is strategic to their daily operations: ensuring rapid and efficient service to their thousands of customers regardless of their issues, bringing the appropriate skilled technicians to their aid in a cost-effective manner.”
He further added, “We believe our solution holds the key to effectively bring together two powerful, world class technologies for the benefit of the service industry.”
Diabsolut is driven by the objective to offer the highest level of service to their customers through the seamless implementation of custom software solutions & the professional business consultation they need to adopt the change that these solutions bring to their business.
In related TMC (News - Alert) news, Infor, a provider of business application software serving more than 70,000 customers, recently announced a partnership with ClickSoftware, a well-known provider of automated workforce management and optimization solutions.
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Edited by Rachel Ramsey