BayCoast Bank, a community bank serving the people and businesses of southeastern Massachusetts and Rhode Island, has recently selected Financial Management Solutions’ Teller Management System.
FMSI’s Teller Management System schedules tellers based on forecasted transaction volumes and helps financial institutions gain better control of labor costs and increase service levels.
By using the Teller Management System, BayCoast Bank has been able significantly reduce the time it was spending preparing and analyzing internal workforce optimization reports. The financial institution has also been able to receive enhanced reports with greater detail for its 15-branch locations.
"It was very time consuming for us to prepare workforce optimization reports internally,” said Jim Wallace, SVP & CFO at BayCoast Bank, in a statement. “Furthermore, our reports generally did not provide the detail we required to fully support our staffing and service decisions. FMSI’s solution saves us a lot of time and also allows us to evaluate important details that we did not previously have access to, including each teller’s individual performance and our rank in the FMSI industry productivity ranking report.”
Located in Atlanta, GA, FMSI provides easy-to-use yet sophisticated, business intelligence systems like the Teller Management System, the ContactCenter Management System and the Lobby Tracking System.
W. Michael Scott, president/CEO of FMSI, said, "FMSI has more than 20 years of experience helping banks and credit unions improve the productivity of their staff through meaningful business intelligence. Our unique solutions for measuring and forecasting transaction volumes on a monthly basis regularly reveal areas for better service and increased productivity."In related TMC (News - Alert) news, LowellBank, a provider of commercial and personal banking services, has announced that it will install NCR APTRA interactive teller at remote sites throughout the region.
Performance Management Benchmark Report - See how your program stacks up to your peers' efforts to align around goals and engage employees.
Workforce Management Seven Adherence Sins - Avoid the most common pitfalls and drive impact from adherence goals.
Workforce Management Solution Selection - Identify the critical questions you need to ask to parse the differences between WFM solutions.
Gamification in the Contact Center - Read Bunchball's perspective on how gamification can transform contact center culture.