Workforce Optimization Featured Article
TOA Technologies Unveils ETAworkforce
By Deepika Mala, TMCnet Contributor
TOA Technologies (News - Alert), the premier provider of cloud-based mobile workforce management applications, has recently introduced a powerful suite of mobile workforce management apps, the ETAworkforce.
The newly announced ETAworkforce maximizes and optimizes field service and the customer experience. It helps organizations to connect the right worker to the right job, to the right customer, every time.
Officials said that ETAworkforce is now available on Force.com, Salesforce.com’s (News - Alert) enterprise cloud platform for building social apps. On the Force.com platform, the ETAworkforce uniquely empowers service organizations to finally go beyond the basics, beyond simple scheduling or work order management to optimized routing and social connectivity.
“Force.com is a trusted, open platform for building apps that create more social organizations,” said Ron Huddleston, SVP alliances for Salesforce.com, in a statement. “ETAworkforce offers an enterprise-class mobile workforce management solution integrated with both the Salesforce Service Cloud and the Salesforce Sales Cloud.”
On Salesforce.com’s AppExchange platform, TOA Technologies’ ETAworkforce helps connect users to a full suite of proven field workforce and customer appointment management tools. This further allows them to capture customer and order details for each appointment, route and schedule appointments against the actual capacity of the workforce -- all in real-time -- and dynamically track and monitor the progress of appointments, giving a single view of all aspects of a customer interaction.
Customers are also able to create bi-directional relationships with customers by both delivering up-to-date information about the status of their appointments and empowering them to confirm, cancel or reschedule appointments.
“Closing the service loop by connecting customers with the field workforce enables services organizations to achieve their ultimate goal – pleasing customers by providing more efficient service. To do this successfully, companies must remain mindful of both the customer and the service itself,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Integrating with Salesforce, TOA Technologies has introduced a totally new approach to achieving this goal – a flexible yet robust solution for optimizing the mobile workforce in relation to time, customer commitment and expectation.
In related TMC (News - Alert) news, Dish Network, a pay TV operator and TOA Technologies announced the deployment of Toa's platform, ETAdirect, to Dish's field technicians. Dish rolled out the platform to allow the company to consolidate its technical field service operations and align all field service activities in one system, providing a single view of the field.Want to learn more about cloud communications? Then be sure to attend Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.
Edited by Rachel Ramsey