Workforce Optimization Featured Article
NICE Receives STAR Award for Excellence in Enabling Customer Success
By Rachel Ramsey, TMCnet Web Editor
NICE, a provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract leverage insights to deliver impact in real time, has been named the winner of the Spring 2012 Technology Services Industry Association STAR (News - Alert) award for professional services excellence in enabling customer success. The award recognizes professional services organizations for demonstrating an organizational commitment to and record of achievement in enriching the customer experience.
“The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that set the standard for leadership and dedication to this important market space,” said J.B. Wood, president and CEO of TSIA. “NICE has clearly demonstrated its high-level commitment to delivering world-class results in the area of Professional Services Excellence in Enabling Customer Success, and it was an honor to recognize them at our TSW Best Practices event.”
NICE was recognized for its Business Consulting Value Realization Score Card (VRSC), a tool that provides high-resolution assessments of realized customer value during project implementation by tracking the business consulting services progress. VRSC provides a quick method to accurately identify problems and opportunities during solution implementation, allowing for customer-to-customer benchmarking. Since it was implemented in 2008, customers have consistently reported that they were able to achieve better results thanks to the VRSC.
“We are honored to be a winner of this prestigious award,” said Elliot Danziger, general manager, NICE Global Services. “We’re proud of our proven track record in business consulting. With VRSC, NICE consultants are optimizing the implementation process by guiding customers and professional services personnel in a highly effective way.”
NICE also provides a number of customer experience solutions, including churn reduction, mobile reach, customer satisfaction and real-time voice of the customer (VoC) solutions. It offers products for contact centers, financial trading, risk and compliance, back office and for SMBs and branches.
The winners of the STAR award are selected by TSIA’s service discipline advisory board members. Successful candidates should be able to demonstrate a strong culture and process, as well as a clear benefit to the professional services organization or to the company as a result of excellence in enabling customer success.
NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries and including over 80 of the Fortune 100 companies.
Edited by Allison Boccamazzo