Have you implemented a VoIP system to streamline communications for your corporate environment yet? A number of businesses already have, but still others are taking a wait and see approach, allowing their colleagues to develop best practices they can later follow. Given that VoIP has been around for more than 30 years, it’s safe to say many of the problems have been overcome.
Still, it is a significant change to move from one phone system to another. You may have invested a considerable amount of money in your current deployment, and any type of change may be premature given the depreciation schedule. Fortunately, there are solutions that allow for the integration of such legacy hardware with a VoIP system, allowing for easy configurations and extended benefits.
If yours is a larger enterprise, there may be questions as to what to look for and demand in a VoIP system. A look at Zycoo and the Coo Vox-U100IP phone system offers some insight into what you might expect. With an innovative modular design, it’s very easy to add telephony ports to expand on the system. Plus, this hybrid model was designed specifically to be affordable, scalable, interoperable and secure.
Remote Office
A combination of a number of different features, the VoIP system allows you to enjoy the ultimate in communications technology if you have 500 or more numbers to support. For instance, the remote office connection is essential for today’s environment. If you’re like most innovative companies, you have professionals who work from all different locations. Providing them with the ability to access the VoIP system for seamless communications with customers and colleagues keeps the brand and the communication experience consistent.
Call Recording
Call recording lends considerable benefit regardless of your industry. If you have a contact center to support, you may want to capture all interactions. This helps with training, dispute resolution and business intelligence data gathering. If you want to be sure your financial advisors provide the proper information when on the phone with a client, recording the call is proof that they followed the rules. When completed on a VoIP system, that recording is easily captured and stored in the data center for easy retrieval later.
Conference Bridge
The conference bridge allows for the ultimate in collaboration, regardless of the location of each person who needs to be on the call. It eliminates the cost the long distance call for those located throughout the country, and it provides an opportunity for easy connections with high quality audio. When blended with call recording, the conference is captured for future use, adding even more value to the system.
Overall, if you have made a switch to VoIP, you may be missing out on key benefits that not only improve productivity, but are also good for the bottom line.
Edited by Blaise McNamee