Tone Software (News - Alert) Corporation has announced the release of its new unified communications platform management software, ReliaTel as a Service. It has forced the naming convention to include a hybrid of the “as-a-service” moniker and lives up to that name by doing what it says on the tin. ReliaTel runs as a cloud service so users can monitor their communications setups.
The new release handles the performance of Avaya (News - Alert) Aura, Avaya IP Office, and the Cisco Unified Communications Manager by giving IT admins a complete look at the real-time connections in which system users are engaged. Admins can see how employee devices work with one another, how company applications such as call recorders perform during live calls, and how various segments of the company network assist voice, video, and texting. When troubleshooting network issues, these magnifying glasses can make problem resolution much simpler and faster.
Perry King, product manager for Tone, added his own comment about the primary benefits of the company’s new management software:
“The new ReliaTel as a Service solution delivers the deep visibility and control required by today’s UC&C architectures, without the IT burden of hosting the solution in the premise environment,” King said. “Through ReliaTel as a Service, UC teams gain a highly scalable, efficient, and cost effective methodology to manage their UC&C ecosystem, with all the convenience and economies that cloud delivery provides.”
ReliaTel as a Service piggybacks on an Amazon Web Services (News - Alert) host instance for each user. Tone creates and manages the host instance itself and then hands over the functionality of its software to the business client. Users with basic setups can first take advantage of the ReliaTel’s control of a single unified communications network – something a business might see for its own internal communications. Users that control multiple communications environments, such as managed service providers, can also enjoy the benefits of ReliaTel as they keep an eye on the environments of each of their own clients.
This launch from Tone is a cost-effective way for businesses to make the most out of their existing networks.
Sure, no network exists without issues, but even if hiccups only occur between extended periods, but admins fishing for the root cause of poor call quality or system outages can cause some real headaches. Management software tries to make those troubleshooting attempts easier, no matter their frequency, by offering the tools needed to determine exactly what has caused a problem. Whether a user device has malfunctioned or a core segment of the network needs to be reconfigured, admins can see the problem wholesale in their ReliaTel portals that work for Avaya and Cisco (News - Alert).
Edited by Stefania Viscusi