To no one’s great surprise, a new survey about how businesses communicate shows that mobility is taking greater prominence in the business world, which is good news for those who work in the cloud or VoIP.
The “2015 Business Communications and Collaboration Tools Survey”, courtesy of cloud services company Evolve IP (News - Alert), revealed new insights into why businesses are adopting business communications tools and how often they replace their systems. The research further found some stark differences in satisfaction between those with cloud communications systems and those using legacy, premise-based PBX (News - Alert) systems.
“One significant finding from the research showed that mobility-enablement is now the most prominent feature wanted in a new communications system,” Evolve said in a release. “And, when comparing user satisfaction for mobility enablement, organizations with cloud systems were markedly more satisfied.”
The numbers don’t lie. Some 61.5 percent of cloud users were 'very satisfied' or satisfied with their mobility capabilities compared to just 44 percent of premise users. “Working hand-in-hand with mobility for many companies is BYOD (Bring Your Own Device), and five in 10 cloud users were 'very satisfied' or satisfied with their systems BYOD enablement vs. 28.5 percent of premise,” Evolve added.
Other notable findings of the research showed:
- Nearly three in four businesses with cloud phone systems plan on purchasing another cloud system, with just two percent planning to return to a premise-based PBX.
- Seventy-six percent of organizations have implemented some form of video communications with only one in 10 users, on average, expressing that they felt uncomfortable using the technology.
- Thirty-eight percent of organizations replace their phones every seven to 10 years and currently one in four organizations have communications systems that are seven or more years old.
"This year's survey demonstrates very clearly why organizations are retiring their legacy PBXs and moving their business communications and collaboration tools to the cloud," says Tim Allen, Chief Sales Officer of Evolve IP. "Mobility enablement across the enterprise is a key driver and one that the prospects we talk to latch onto quickly.”