With the growth and expansion of Unified Communications (News - Alert) (UC), it seems the challenge of managing the quality, performance, and service level analytics associated with operational and network conditions throughout the UC environment has increased exponentially. What good is collecting all this data and info if you can’t wrangle and manage it as well?
So it was with that thought in mind that Tone Software (News - Alert), a leading provider of comprehensive voice quality and UC monitoring and management software for advanced collaboration ecosystems, has just announced the new “Visual360” intelligence portal for its ReliaTel VoIP and UC Service Assurance Solution.
“Through ReliaTel Visual360, UC operations teams have the significant advantage of visualizing the relationships between devices, applications, and network segments involved in UC session paths, and the true origins of UC quality, performance, and service level degradation,” the company said in a statement. As a result, UC teams can quickly and accurately isolate the root cause of anomalies, and rapidly access and remediate issues regardless of the UC application or endpoint involved -- all within one powerful portal.”
Simply put, as UC technologies mature and enterprises fully leverage the inherent collaboration capabilities that come with such growth, the management needed to ensure adequate UC service levels across distributed users is rapidly shifting.
“Today's UC teams must support UC assets, applications, and users located anywhere, on any device, frequently across multiple remote networks,” Tone noted. “ReliaTel Visual360 is designed to specifically address this shift in UC management by providing a much needed 360-degree visual roadmap depicting the paths, correlated metrics, and relationships between individual UC sessions and the underlying devices and networks they traverse.”
Why now? It’s simple: As demand for collaboration services increases, Managed Service Providers (MSPs) and Unified Communications as a Service (UCaaS) providers are striving to expand their service portfolios and related Service Level Agreements (SLAs) to meet client requirements. This new offering from Tone is designed to address those needs with accuracy, speed and optimal service levels.
Tone has a video explaining the new offering HERE. For those interested in seeing a real-time demonstration, Tone will debut the ReliaTel Visual360 portal at the upcoming International Avaya (News - Alert) Users Group (IAUG) CONVERGE2015 conference in Denver, June 14th through 18th, at the Tone Software Booth #421. Seeing is believing.
Edited by Stefania Viscusi