The cloud has had a far-reaching impact throughout the technology sector, and the VoIP industry is no exception. In fact, cloud computing is a logical fit for VoIP services, enabling organizations to save on infrastructure and operational expenses while benefiting from flexibility, scalability and a host of value-added solutions.
A recent article from CloudWedge.com discusses the benefits of cloud-based VoIP, including call recording in the cloud. All types of organizations require that calls be recorded, which can lead to massive hardware and infrastructure costs for on-premises solutions. A cloud model lets companies only pay for the amount of space they need, and also lets them retain calls only, and not extraneous information. Cloud recording and storage solutions also offer enhanced features like security and data mining for keywords, which can help with meeting compliance mandates.
Many traditional VoIP recording solutions perform advanced operations like capturing packets and storing calls locally, which can quickly eat up space and resources. They also require ongoing management of the storage architecture, which translates to significant capital and operational expenses. Cloud recording solutions bypass these expenditures with a simple, pay-as-you-go model.
Costs, of course, are always the bottom line when choosing any type of IT or communications solution. And lower costs make the cloud a compelling option for VoIP, with a number of value-added services easily added at a predictable price point. Organizations also benefit from only paying per user, per month, so that different users may access different levels of service based on their needs. Additionally, cloud VoIP solutions free up customers from performing server administration, while making an administrative dashboard available to those organizations that prefer to customize their own service packages.
Finally, cloud VoIP solutions offer unprecedented scalability without the costs traditionally associated with building out. For businesses with fluctuating call volumes, this is a critical feature that enables massive savings in the long term. And businesses can just as easily scale back during slower periods, paying only for the resources they are using.
Ultimately, the cloud is an ideal fit for VoIP services, enabling quick rollout, scalability and advanced features, all at an attractive price point.