Tone Software was already a significant presence in the field when it came to both voice quality and the management and monitoring of unified communications (UC) systems, not to mention its impressive presence in Voice over Internet Protocol (VoIP) markets. But no leader maintains its position by standing still, and Tone Software (News - Alert) is ready to continue forging ahead in the UC and VoIP markets by bringing out its new ReliaTel VoIP and UC Service Assurance Solution Version 4.5.0, which will clearly show Tone Software's capability in the field.
ReliaTel 4.5.0 offers an array of new features designed to help businesses get the most out of VoIP and UC operations, which — as has ever been the case, really — is vitally important to businesses seeking an edge in the field. With ReliaTel's new version comes improvements in automation, capacity planning, performance optimization, and reporting, tools that will particularly offer help for managed service providers (MSPs) in the field that want to offer the best in user experience for those turning to Cisco and Microsoft (News - Alert) Lync collaboration systems.
ReliaTel 4.5.0 now includes gateway analytics, as well as analytics for Cisco call traffic. Plus, users get access to real-time performance metrics to help improve the Lync experience as well as reporting for Cisco (News - Alert) route groups. That reduces the occurrence of things like quality and service problems, and makes for happier users who are more likely to keep up contracts for service after seeing there's not too much better out there.
Given the complexity of today's UC environment, as related by Tone Software's director of UC strategies Paul Wiggins, it's clear what providers have to offer to stay in the game. Major service level agreements (SLAs) with as complete a lack of service anomalies as possible are part and parcel of this particular affair, and that's where ReliaTel 4.5.0 really shines, allowing MSPs and those offering unified communications as a service (UCaaS) to bring out the best and better compete with the growing numbers of MSPs and UCaaS providers out there.
Thanks to ReliaTel 4.5.0, UCaaS providers running Cisco get access to a powerful new monitoring tool to help ensure the best in service, complete with client analytics segmentation to help spot issues before same become strong enough to break an SLA. Additionally, since ReliaTel works across several different platforms, it helps ensure that the sheer capability it can bring to bear can do so regardless of the operating environment that's in place.
This combination allows for MSPs and UCaaS firms to better compete in the field, which is rapidly filling up with competitors. This ability to make firms perform better in the marketplace should only add to Tone Software's own reputation in the VoIP and UC fields, because as the old phrase goes, the people who got richest in the gold rush were the ones selling shovels. Tone Software has an extremely potent shovel here for those looking to make a name in the MSP field, and that should help boost Tone Software's own status as a kind of kingmaker in the field.
Only time will tell just how well it works — the new version of ReliaTel only recently emerged — but it's still a good bet that plenty of firms will turn in Tone Software's direction for a tool that will make firms better in the overall field, a field that's got plenty of competition in its own right.
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Edited by Rory J. Thompson