As businesses allow more of their employees to work from home or in remote locations, they run into problems with efficiency and increased costs related to mobile phone usage. Corporate mobile plans begin to cost more as employees soak up minutes, and they are also inefficient because mobile phones are not traditionally handled through a central location. As a recent Teleappliant blog post points out, VoIP services can solve problems with efficiency and cost, and businesses should not find them difficult to set up or maintain.
The post discusses the fact that distributed workforces are becoming the norm, more popular than they ever have been. Mobile devices such as smartphones and tablets make it possible for employees to complete businesses’ work while they are out of the office. Now, with the proliferation of VoIP, such mobile devices can take advantage of the VoIP protocol and look to the Internet to complete their tasks.
As long as a device is connected to a communications network and the Internet, it can send and receive calls. This includes both wired and wireless devices. So, employees on the move can pick up their mobile and take advantage of VoIP just as easily as those employees' bosses can call them from a wired phone within their respective offices. Voice calls do not take up a lot of bandwidth, either, so several phones in the office can utilize a single Wi-Fi connection.
VoIP also makes it simple to change global and individual settings throughout networks. A central switchboard makes it possible for network admins to complete tasks they never would have been able to achieve with a traditional mobile network. Admins can route calls from mobile devices so it appears that employees make calls from their offices, whether or not they are actually there.
Using the Internet to make phone calls is also inherently more efficient and secure because of how VoIP is designed. The Internet, and therefore VoIP, works through a packet-switching network, allowing more than one transmission through a single line at any one time. This is why multiple phones can utilize the same VoIP network at once, and it is something that traditional copper lines cannot handle.
Furthermore, business admins can make sure calls completed over the Internet are encrypted, if necessary. Copper lines are much easier to wiretap than IP-based connections, but admins must also work with their service providers to guard against cyber attacks. Because VoIP phones utilize the Internet, they are subject to dangers the cyber world creates.
Edited by Rory J. Thompson