The Avaya (News - Alert) CM VoIP environment just got a little easier to manage with the announcement that Tone Software has rolled out its ReliaTel QoS (quality of service) Monitoring tool for Avaya.
“Companies today expect high returns from their VoIP and UC investments, and the expanded ReliaTel QoS Monitoring Tool helps these organizations derive higher quality, service levels and business value from their communications technologies,” said Shirley Balarezo (News - Alert), president of Tone Software, in a statement.
ReliaTel is an easily deployed solution, designed to manage the quality of critical voice services within Avaya’s CM VoIP environment. This expanded version from Tone monitors VoIP QoS for Avaya, Cisco and Microsoft (News - Alert) Lync UC environments in one downloadable free tool.
“Tone’s free download delivers an economical and interoperable solution to improve voice quality, reduce overhead costs, and ease the support burden associated with key Avaya, Cisco (News - Alert), and Lync end-points within an organization’s communications infrastructure,” Balarezo added.
The prevalence of mixed-platform communications architectures has increased exponentially as businesses aggressively build out their UC strategies, creating greater demand for flexible solutions to manage a diverse array of platforms, topologies and communications environments, Tone noted in a release about the tool.
“In parallel with these growing needs, organizations are seeking cost-effective solutions that can monitor quality and service levels throughout their mixture of VoIP and UC ecosystems, without the need for multiple tools that inflate overall support costs and increase workloads for operational support teams,” the company said.
The expanded ReliaTel VoIP QoS Monitoring Tool for Avaya, Cisco and Lync addresses specific needs by providing a downloadable, flexible monitoring solution that delivers immediate visibility into the quality of Avaya CM, Cisco UCM and Microsoft Lync voice services. This no-cost version includes detailed analyses of Avaya RTCP and CDR call data, QoS alarming, dynamic QoS metric dashboards and the ability to perform availability pings on monitored servers. In addition, a limited-time QoS reporting option can be activated upon request to provide key QoS trending reports for monitored Avaya, Cisco and Lync endpoints.
“With monitoring for up to 750 endpoints across the supported platforms, deep Avaya QoS analytics, and the ability to experience ReliaTel QoS reporting, Tone’s free QoS Monitoring tool far exceeds the typical capabilities of other free tools,” Balarezo added.
The expanded ReliaTel VoIP QoS Monitoring Tool for Avaya CM, Cisco UCM and Microsoft Lync is available now for free download.
Edited by Rachel Ramsey